GetApp names Freshsales a Category Leader in CRM Software for the year 2019

The first half of 2019 has been great for Freshsales. H1 saw Freshsales launch a flurry of features and also get recognition from Zapier as the fastest growing app in the Apps at Work Report 2019. The latest recognition comes from GetApp.

GetApp’s annual ranking has recognized Freshsales as Category Leaders for CRM Software. The ranking showcases the leading 10-15 apps based on five unique factors such as Reviews, Integrations, Mobile, Functionality, and Security. Freshsales has been placed #4 on this list, with an overall score of 65 and is also placed ahead of several popular CRMs.

GetApp CRM Category Leader


Here’s how Freshsales fared in each of the parameters tracked by GetApp:

Functionality (15/20):

Freshsales has a strong feature velocity and rolls out 10+ features and enhancements every quarter. This enables the CRM to stay in line with user requirements and ensures that users have business-specific features at their disposal. Freshsales is used by businesses across domains such as Real Estate, Insurance, Education, and more. Thanks to such versatility, Freshsales scored an above category average score of 15/20.

Integrations (12/20):

With upto 100 integrations, Freshsales boasts of connectivity with most popular business software. This allows users across domains to adopt Freshsales CRM for their business applications without having to worry about compatibility with their business tools. This helped Freshsales score an above category average of 12/20.


Mobile (14/20):

Businesses across the globe have focussed on decoupling their CRM from their desk and always look out for CRMs that have a strong mobile capability. This is an area where Freshsales mobile app has shown great promise. The Freshsales mobile app is a well-rounded application that brings in the most critical features from the web app, making it easy for field teams to stay on top of their sales process without any hassle.


Security (10/20):

Freshsales is a GDPR-compliant CRM and ensures that all customer data is maintained with utmost security. It also offers users from Europe to store data on servers based within the EU.

Reviews (14/20):

With 400+ reviews and a consolidated score of 4.5 stars, Freshsales is one of the highest ranked CRMs on GetApp. This is mainly due to favorable pricing and unparalleled customer experience that is offered to every customer regardless of their plan. Freshsales also has a free forever plan that makes it friendly for several bootstrapped businesses.


To get an idea of how Freshsales fared against other CRMs, refer to this link.