Sales and Marketing
IT Service Management
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
Freshworks CRM offers a customizable solution that works for your business
There are a plethora of CRM options for you to choose from today, but a dedicated CRM system that fits your industry and meets your needs is important to solve your business challenges. Freshworks CRM recognizes this problem and offers the complete CRM solution for every sector. With Freshworks CRM you can customize the software from an array of choices and accomplish just about anything. Whether it’s contact management for consultants, improving customer satisfaction for hospitality industries, or managing properties and payments for real estate, Freshworks CRM adapts to your specific needs. The CRM provides a 360-degree view of your customers and opportunities by also integrating with third-party business apps. Not only is Freshworks CRM customizable but it’s also highly scalable. You can begin small and expand as your business grows.
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Money matters but so does customer experience
“Overall, with Freshworks CRM, we now have a repository of all our customers and prospects. We can access data on every single person who has ever done business with us, and generate reports on our overall business performance.”
“Our team got up and running with Freshworks CRM unbelievably quickly. Using Smartforms, we’re able to generate over a thousand website leads a month without any manual intervention, which is a huge benefit.”
“We initially had Salesforce CRM but didn’t really use it. The instance was incredibly
complicated because it allows for so much customization that you end up doing nothing.
When we explored Freshworks CRM, the first thing I remember saying is,
okay, the interface is clean and simple.”
“As I was investigating the Freshworks suite of products, I noticed that I can have my entire sales and marketing team work with one software, and that I can integrate my CRM with their support software. That was an eye-opener! Today, the value that Freshworks CRM delivers has won the faith of every employee in the company.”
“We are now able to keep track of all our deals. We don’t lose track of them, or lose many deals because we haven’t paid attention to it.”
Know which sales lead is hot and who’s not, using lead scores. Prioritize follow-ups with data-backed insights.
Access customers’ social profiles, identify customer touchpoints (website, product, interactions, appointments), and more—from a single screen.
Bid goodbye to manual data entry! When leads are created with their email addresses, their social profiles and display pictures get auto-enriched.
CGet comprehensive visual reporting for smarter, informed decisions. Customize default reports, understand your sales results and grow your revenue.
Make more sales on the go. Access all your customer data at your fingertips with the Freshworks CRM mobile app.
Get the most out of your CRM experience with a host of powerful and seamless integrations.
Freshworks CRM helps small businesses scale faster and puts refreshing business software in the hands of enterprises. If you’re looking for an easy-to-use, ready-to-use CRM system (plus a 21-day free trial to start off with), we’re here.
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