Bring Stability to Sales and Support | See Freshdesk + Freshsales in action

What our happy customers say

“Overall, our sales cycle has decreased from two weeks to an hour. When a prospect signs up and sends a chat message, I get notified on my device and I connect with them immediately. And, by the end of the phone call, they already have their MRI machine connected to our system, and they’re pushing imaging data. None of this would have been possible without Freshsales, Freshchat and Freshdesk. It has completely turned around our business.”

Kevin Jordan

Co-Founder and Head-Sales & Business Development

OmniPACS

“We were using Freshchat, the chat software, and Freshdesk, the support software from the Freshworks suite of products. So, we evaluated Freshsales CRM, tried the free version, and started with a paid plan. Ever since we have moved to a higher plan with more functionality, and the CRM is integrated with Freshdesk and Freshchat.”

Jeff Harris

Vice President - Business Development

TRIBUS

“As I was investigating the Freshworks suite of products, I noticed that I can have my entire sales and marketing team work with one software and that I can integrate my CRM with a support software. That was an eye-opener! Today, the value that Freshworks CRM (Freshsales) delivers has won the faith of every employee in the company.”

Steven Khuong

Cofounder and CEO

Curacubby

“Being a startup, we wanted to use the best tool and not an old cumbersome one. Freshsales automated multiple business interactions through integrations, and helped organize our sales process. A next-gen CRM like Freshsales was the one for our team.”

Joey Frasier

Co-founder and COO

Shortlist

“When we first bumped into Freshsales, we noticed that this agency CRM software is incredibly easy to use, very intuitive and affordable for the range of features it offers on the platform. That counts for a lot in our nature of work. We are always doing things fast and furious and we don’t have the time to stop and learn a new piece of software. We hardly even had to access the documentation. Everything was right where it is supposed to be.”

Laura Cuttill

Practice Lead

Advertas

“With the Freshdesk Integration, Freshworks CRM(Freshsales) has taken the sales side of our business a step forward. My support staff can see a full picture of a customer—deals, customer details and activities. It has both sides of our business talking again!”

Craig Mclaughlin

Manager, Enterprise Software Solutions

Open Office (APAC)

Here’s how Freshsales makes life easier

A unified view of contactsAccess all their details in one place, including auto enriched social profiles, a summary of all recent activities and more.
Powered by AIAI-powered assistant, Freddy, analyzes historical data to provide deal insights, predictive contact scoring, and next best action recommendations that enables smart decision making.
Send relevant and personalized emailsSetup automated campaigns to send personalized emails and track the effectiveness of the campaign and follow up based on prospect's behavior.

Here’s how Freshsales makes life easier

A unified view of contacts

Access all their details in one place, including auto enriched social profiles, a summary of all recent activities and more.

Powered by AI

AI-powered assistant, Freddy, analyzes historical data to provide deal insights, predictive contact scoring, and next best action recommendations that enables smart decision making.

Send relevant and personalized emails

Setup automated campaigns to send personalized emails and track the effectiveness of the campaign and follow up based on prospect's behavior.

Different teams, one voice, happier customers

If your sales and support teams work in silos, it’s time to rethink that approach.

Because working in silos creates different databases about the same customer. This means sales doesn’t know how support has interacted with the customer, and vice versa. Result? A vicious cycle of communication gaps, clueless teams, and disgruntled customers.

Take a moment to think about this: both sales and support work with the same prospects-turned-customers. Why should they work in silos when they can stay in sync?

By “staying in sync”, we mean sharing information and being visible to each other. By picking up where the other leaves off, so the customer hears a single, clear voice from your business.

Integrating Freshsales with Freshdesk lets you take charge of two important elements in your business: context and consistency. With this integration, you can

Manage your tickets from the sales CRM, and
Sync data between customer helpdesk and sales CRM (2-way contacts sync)

So when you bring sales and support together, you don’t just break down silos and unite two teams. You take a crucial step towards forging solid relationships with your customers.