Add Multiple Email Addresses to Contacts in Freshworks CRM
Do your customers wear multiple hats in their companies?
Let’s say you’re selling to Miley Walker from Jentycs. You build your relationship with her by emailing email@example.com. When she finally makes the decision to buy, she wants you to send emails to firstname.lastname@example.org too, since she handles purchases for her startup as well.
If this sounds familiar, then our new feature is tailor-made for you! We now support up to 10 emails addresses for each contact in Freshsales.
How do I create a contact with multiple email addresses?
If you know all the email addresses right away, you can directly add them while creating the contact. All correspondence from all emails will be present in the contact page so you can get 360° context about the contact.
On the other hand, if email@example.com and firstname.lastname@example.org exist as two different contacts in your CRM, you can merge the two and have a single, context-rich contact, without losing any of your historical information.
But what if I have to set up a sales sequence or workflow to email these contacts? Will I be sending the same email(s) to multiple addresses?
The short answer is NO.
The slightly longer answer is that you can mark an email address as “primary”, and that will be the only one considered during bulk emailing, or automations. You can change the primary email whenever you want.
Leave your feedback in the comments. Happy selling!
Applicable plans: This feature is available from the Growth plan across all editions.
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