This is an important year for us. We’ve reached a significant milestone. Freshworks has been recognized by Gartner, a global research firm, and is now a part of its Magic Quadrant.
Every year, Gartner publishes a report about various vendors in the sales force automation (SFA) space and plots the vendor’s position on a quadrant with respect to their vision and ability to execute it. Gartner also takes customer reviews into consideration to verify the ability of the vendor to have a positive impact on their customers.
Given that there are over 75 vendors who offer SFA solutions, Gartner has evaluated only a select few that meet their eligibility criteria such as automation of critical SFA capabilities, number of active users, implementation of significant use cases, etc. The Magic Quadrant is a valuable resource and provides necessary information for businesses that seek innovative solutions.
Freshsales, by Freshworks, was launched in 2016. Being included in this prestigious report in such a short span, we believe, is a reflection of our steadfast customer orientation and feature-rich product. We cater to customers across the world and deliver a refreshingly easy to use CRM that enables organizations in different industries to create customers for life. Over the past year, we’ve included configurable sales activities, improved the functionalities of our mobile app, introduced SMS capability, and integrated with the best tools in the market that makes selling effective.
As we continue to grow our customer base and deliver moments of wow to them, join us in celebrating this milestone.
You can read the Gartner 2019 Magic Quadrant for SFA report here.
Gartner, Magic Quadrant for Sales Force Automation, 26 June 2019, Theodore Travis | Melissa Hilbert | Adnan Zijadic | Ilona Hansen
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
