One CRM for all your growing needs

Easy to use

Freshworks CRM is built on a modern and intuitive platform. Train yourself within minutes and get started.


Our pricing is transparent and straightforward. You get everything that you sign up for, no hidden costs.

Secure and reliable

Secure your business and data with Freshworks' robust data security and privacy practices.


Built with extensive customizations, you don’t need to adjust to Freshworks CRM. It adapts to your needs.

Dedicated support

24x5 email, phone, and chat support. Get all your questions answered.


Scale with the power of the Freshworks platform and extend capabilities with rich APIs and 100+ apps


Sell smarter and faster with AI-powered sales automation 

Freddy AI in Freshworks CRM converts your data into actionable insights to help you understand each contact’s interest in your business. Freddy brings efficiency into your sales process, saving you time and money. 

  • Predictive contact scoring scores your contacts based on their profile and engagement so you can target your campaigns. 
  • Freddy adds AI-powered insights into your sales pipeline to help you identify likely to close deals vs. gone cold deals. 
  • Automatically enrich contact profiles with their social and public information. 
  • Set up conversational chatbots on your website to book meetings, qualify visitors, and answer questions. 


Deliver contextual customer experiences with powerful marketing automation

Expand your outreach and attract more prospects for business with marketing automation in Freshworks CRM. Engage with your audience across multiple channels, sending them the right message at the right time to convert them into customers.

  • Organize and manage all your contacts in one place. Bring in connections coming through your website, chat, and offline events directly into the CRM. 
  • Empower your teams with a 360° comprehensive view of contact activities by tracking their behavior and engagement on your website and app.
  • Engage proactively across channels using the built-in email, chat, and phone. You can even integrate Freshworks CRM with your WhatsApp account and SMS provider to send messages directly from the CRM. 
  • Segment contacts into lists and personalize your email and chat campaigns to trigger based on actions and conditions to send your messages at the right time.


Run your business from anywhere with the mobile app 

Access your records on the go and take quick actions with the mobile CRM for iOS and Android devices. 

  • Download and store records on your mobile for offline access. Read records, create new records/sales activities, and sync later when you go online. 
  • Design your mobile home screen to display notifications, calendars, overdue tasks, and critical metrics to prevent you from missing important to-do’s.  
  • Make calls from the mobile app and check-in to your meeting location to let your team know.  
  • Personalize mobile app settings to change language preferences, push and in-app notifications, email tracking, alerts, and daily digest to suit your needs. 

We protect and secure your data

Data security and privacy is our priority. We take a multifaceted approach to application security and ensure that everything from engineering to deployment complies with our highest security standards.

More benefits of Freshworks CRM for your small business

Implementation and onboarding

We’ll configure and setup Freshworks CRM to meet your business requirements. 

Dedicated manager

A dedicated account manager to help you achieve success every step of the way with Freshworks CRM. 

Dedicated support team

24x5 email, phone, and chat support. Get all your questions answered at priority.

Hear from our growing small business customers