FRESHWORKS CRM FOR small business

Grow your small business with Freshworks CRM

Freshworks CRM is an integrated sales and marketing solution to help you connect with prospects, run campaigns, track sales opportunities, and nurture relationships for life. We provide an all-in-one CRM solution your business needs to grow in the global marketplace.

TRY FOR FREE

One CRM for all your growing needs

SALES

Sell smarter and faster with AI-powered sales automation

Freddy AI in Freshworks CRM converts your data into actionable insights to help you understand each contact’s interest in your business. Freddy brings efficiency into your sales process, saving you time and money.

Predictive contact scoring scores your contacts based on their profile and engagement so you can target your campaigns.
Freddy adds AI-powered insights into your sales pipeline to help you identify likely to close deals vs. gone cold deals.
Automatically enrich contact profiles with their social and public information.
Set up conversational chatbots on your website to book meetings, qualify visitors, and answer questions.

MARKETING

Deliver contextual customer experiences with powerful marketing automation

Expand your outreach and attract more prospects for business with marketing automation in Freshworks CRM. Engage with your audience across multiple channels, sending them the right message at the right time to convert them into customers.

Organize and manage all your contacts in one place. Bring in connections coming through your website, chat, and offline events directly into the CRM.
Empower your teams with a 360° comprehensive view of contact activities by tracking their behavior and engagement on your website and app.
Engage proactively across channels using the built-in email, chat, and phone. You can even integrate Freshworks CRM with your WhatsApp account and SMS provider to send messages directly from the CRM.
Segment contacts into lists and personalize your email and chat campaigns to trigger based on actions and conditions to send your messages at the right time.

MOBILE CRM

Run your business from anywhere with the mobile app

Access your records on the go and take quick actions with the mobile CRM for iOS and Android devices.

Download and store records on your mobile for offline access. Read records, create new records/sales activities, and sync later when you go online.
Design your mobile home screen to display notifications, calendars, overdue tasks, and critical metrics to prevent you from missing important to-do’s.
Make calls from the mobile app and check-in to your meeting location to let your team know.
Personalize mobile app settings to change language preferences, push and in-app notifications, email tracking, alerts, and daily digest to suit your needs.

We protect and secure your data

Data security and privacy is our priority. We take a multifaceted approach to application security and ensure that everything from engineering to deployment complies with our highest security standards.