Sales and Marketing
IT Service Management
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
Freshworks CRM helps you convert leads to customers by knowing where they stand at every stage of the sales pipeline.
Tracking leads is crucial for sales teams, be it in a small, mid-size, or a large organization. The right lead tracking software can help you capture leads, collect the right data, prioritize, and nurture them to become your customers-for-life.
Convert more leads
Convert more leads into opportunities by keeping track of their details and activities and focusing on the ones most likely to close.
Identify pipeline trends
Spot pipeline trends across timeframes and drill into the details with a single click to ensure critical follow-ups are being made on time.
Cut down on response time
Capture new leads and track engagement right from the CRM. This equates to faster response rates, better engagement, and more converted leads.
Prevent leads from slipping through the cracks and do away with manual lead distribution by auto-assigning them in a round-robin format with Freshworks CRM's lead tracking software. This allows your sales reps to follow-up with prospects as soon as they get captured and reduces the sales cycle as a result of faster response times.
Freshworks CRM comes with AI-powered lead scoring and deal insights capabilities. This helps your sales reps identify the best prospects to connect with and focus on the next best steps for deals most likely to close. Witness more productive reps, increase in sales, and efficient target attainment.
Freshworks CRM's lead tracking software comes with advanced reporting options that help you monitor and track your leads across the sales pipeline, giving you complete visibility and control of your sales figures. Choose from out-of-the-box reports or effortlessly create a custom one.
Freshworks CRM allows you to set up sales sequences to automate follow-ups so that your sales reps can spend more time talking to prospects and closing deals. Build solid relationships by nurturing prospects through every step of the sales funnel, retain more customers by delivering maximum value to existing ones, and fast-track revenue growth with smart upsell campaigns with the best lead tracking software.
Make Freshworks CRM your own by customizing the lead stages according to your business process.
Automate day-to-day sales activities like capturing leads, enriching them, assigning to sales teams and more.
Collaborate with your team over tasks and appointments, and track your sales activities.
“For the past several years, it's been difficult to get our sales team to use our clumsy, difficult-to-understand CRM (myself included). In less than an hour, I had all of our leads imported and the system figured out. It actually makes sales fun again.”
“With the Freshdesk Integration, Freshworks CRM (formerly Freshsales) has taken the sales side of our business a step forward. My support staff can see a full picture of a customer - deals, customer details and activities. It has both sides of our business talking again!”
“Our sales people used to spend a lot of time before the call to analyze the prospect's need and behaviour using multiple sources. Today, Freshworks CRM (formerly Freshsales) provides all those insights in a single screen enabling us to move quickly and close deals easier.”
“Freshworks CRM (formerly Freshsales) allows us to focus on converting our leads. The interface is so intuitive that our new sales staff do not require training on how to use it, they just hit the ground running.”
“I really like that this CRM tool integrates with Freshdesk and I am a fan of the "open email alert". I am also impressed with the service that I have received at Freshworks CRM (formerly Freshsales); I had a suggestion for the software and the support team immediately jumped on a call with me to figure out a solution.”
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