Experience a robust IT helpdesk with Freshservice

Our IT helpdesk system covers everything from Asset management, CMDB management to Knowledge bases, and more.

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14 days trial. No credit card required.

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74,000+ entreprises du monde entier nous font confiance

Digitally transform your business with Freshservice

Streamline ticketing processOmnichannel supportMultiple SLA PoliciesAutomate your IT help desk

Streamline ticketing process

Let users raise tickets via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive service desk efficiency.

Ticketing Dashboard

Get ITIL-aligned features when you choose Freshservice

Problem Management

Isolate problems, link it to existing or past incidents, perform root cause analysis of the timeline of events of your SaaS based IT helpdesk system, and minimize disruptions to the business.

Change Management

Plan, rollback changes with your cloud-based IT helpdesk tool and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it's rolled out.

Release Management

Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements with your online IT helpdesk software.

Recommandé par les plus grands experts du secteur

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Not convinced? Here are more reasons to choose Freshservice

Deliver Hassle-free serviceManage assets from a single paneReach users where they areMake informed decisions

Deliver Hassle-free service

Focus on work that affects your bottom line and automate your processes. Get started instantly with a modern, intuitive UI that requires no training manuals.

Ticketing Dashboard

Experience success with Freshservice!

On-time go live!

Smooth transition for accelerated product adoption.

No cost support

A 24/7 consultative approach rather than a transactional support.

Realize ROI from day 1

Effective onboarding with real-time training.

Nous vous proposons le logiciel de service desk le mieux classé du marché

Selon l’évaluation de Gartner Peer 2019

Criteria

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Overall Rating

4.4

4.2

4.7

4.4

4.6

4.5

Product Capabilities

4.6

4.3

4.6

4.4

4.6

4.5

Service & Support

4.5

4.4

4.6

4.4

4.5

4.2

Ease of Deployment

4.3

4

4.7

4.3

4.6

4.5

Willingness to recommend

84%

69%

89%

80%

88%

83%

Evaluation & Contracting

4.4

4.2

4.7

4.5

4.5

4.4

Vous êtes entre de bonnes mains

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L’impact de Freshservice sur nos clients

Sumit kohli

Notre objectif était de trouver un logiciel de service d’assistance à la fois moderne et simple pour les utilisateurs finaux. Freshservice répondait à tous les critères. On nous a écouté et on a tenu compte de nos besoins.

Sumit KohliEducation First
Robert Parker

Nous avons choisi Freshservice en raison de sa capacité à intégrer rapidement nos différentes acquisitions à un système de pointe

Robert ParkerDescartes System Group Inc.
Jamie

L’une des principales raisons pour lesquelles nous avons choisi Freshservice était sa facilité d’utilisation pour nos agents

Jamie McClennonZoopla Property Group
Jeff Galt

Avec Freshservice, l’interface est fluide, tout est facile à trouver et à classer. Huit de nos équipes utilisent désormais cet outil et la formation est très simple.

Jeff GaltChatham Financial

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