Haritha Sridhar on April 21, 2020. 12 min read How to create a practical BCP (business continuity... In this blog, we are going to learn how to devise a solid BCP for a call center business using Fresh...
Haritha Sridhar on February 5, 2020. 7 min read Call Center Quality Assurance: The investment that... The best time to grow a tree was 10 years ago. The second best time is now. And this is so true when...
Swathi Bhaskaran on February 5, 2020. 5 min read 9 Trends that will Impact your Customer Service in... Want to treat your customers better in 2020 and beyond? Be in the know of these customer service tre...
Nikhil M on November 28, 2019. 9 min read What is Freshdesk Contact Center? Why use this mod... This world is built on top of all the work put in by the ‘Doers’ – the small businesses, t...
Ganesh Narayan on November 14, 2019. 4 min read Why customer advocacy matters to your growing busi... Starbucks sells coffee that costs a couple of dollars. Apple sells technology that costs hundreds of...
Varun Raghunathan on October 29, 2019. 6 min read Growth strategies for small businesses in 2020 Every business owner wants their company to grow and soar to new heights with each passing year. How...
Megha Rajeev on October 29, 2019. 4 min read What is a call center? Let’s define what a call center is, look at different types of call centers, compare call cent...
Santosh Krishnan on September 26, 2019. 5 min read Call Center Experience — Serving The Kings &... Call center experience can perhaps be different than you think. A call center agent’s job is f...
Megha Rajeev on September 9, 2019. 9 min read How to set up a call center for success Learn how to set up a call center for success and efficiency in steps — from choosing a call cente...
