Why you should integrate with Freshdesk

Starts at $0

Available right from the Sprout plan. Integrate Freshdesk at zero cost.

Seamless integration

Easily integrate with Freshdesk without any complex setup. Learn more

Sales and support, in sync

Find your support tickets and notes synced between Freshdesk and Freshsales.

Bridge the gap between sales and support teams

There is nothing worse than selling to a prospect who has a list of tickets waiting to be resolved by the support team. Of course, the scenario would be a lot different if you could see the tickets right in your CRM before reaching out to the prospect. You would engage in a more meaningful personalized conversation and show that you care about resolving the issue.

With the Freshdesk integration, you can view all your support tickets raised by each lead and contact, and track their progress and status, from within Freshsales. What’s more, you can even create tickets, add notes, assign support tickets to agents and change the ticket status, all without leaving the CRM.

Gain complete visibility

From signup to after sales - see all your customer data in one place.

Keep teams in sync

Quickly add notes to support tickets and keep your support team in sync with the conversations you had with prospects.

Have better conversations

Use the suggestions, feedback and ideas from support tickets to tailor your conversations with prospects.