The much-anticipated annual report by Gartner on top-performing vendors for sales solutions is out, offering expert, yet independent guidance to make the right buying choices on products for sales force automation (SFA).

For the second consecutive year, Freshworks did not just win as a niche player but leaped forward in the ‘Ability to Execute’, a core parameter tracking the progress of vendors’ product capabilities mapped in this highly-acclaimed quadrant.

Our core SFA capabilities, from account, opportunity, & pipeline management, coupled with AI-assistance and deal stage probability assignments were recognized as drivers for our progress on this index.

Looking back at 2019, a combination of these features created rapid customer wins for us. Gartner cited us as being “among the fastest-growing vendors in this Magic Quadrant, with a 200+% year-over-year increase in 2019 versus 2018.”


About The Report

Gartner's Magic Quadrants are based on rigorous analysis and is backed up by highly structured methodologies, where vendors are evaluated on completeness of vision and ability to execute. 


We believe, the Gartner report specifically answers the following questions:

  • How Gartner views the current SFA ecosystem?

  • How equipped are current vendors in automating the SFA critical capabilities? 

  • What are the key considerations for businesses looking to choose a solution with SFA capabilities? 

  • How Gartner analysts evaluate and position Freshworks, other technologies, and service providers?           


Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranty of merchantability or fitness for a particular purpose.

Complete this form to view the full report

By signing up, you are agreeing to our terms and acknowledge reading our privacy notice.

Thank you for completing the form. View the report.