All FeaturesPhone

One click to call

Are you juggling between a phone software and CRM to call your customers? Start making calls from within your sales CRM, using our built-in phone. No extra software or hardware installation cost. No setup charges. No wasted time on dialing phone numbers. Just click the phone number to place calls directly from Freshsales.

There’s more. You pay only for minutes on call—not for the automatic call logs and recording that come with your built-in phone. Stay informed with our transparent call rates and stop worrying about hidden costs.

Check out call rates

One click call

Entire conversation history

View all your phone conversations in your sales CRM. Make a call back, add notes, schedule tasks, make appointments, and add anonymous phone numbers as a new lead or contact in Freshsales.

Conversation history

Assign numbers to your team

Make it easy and inexpensive for your customers to call you. Purchase local and toll-free numbers for any country and state, right from Freshsales CRM. Assign the numbers to your sales reps or territories so they can start talking to prospects right away, using the built-in phone.

Assign numbers to your team

Automatically log calls

Don’t worry about incorrect entries or drawing a blank when it comes to call logs. The built-in phone in Freshsales CRM automatically logs the incoming and outgoing calls for you.

Automatic call logging

Personalize welcome and voicemail messages

Let your personalized voicemail set the tone for your interaction. Record voicemail messages inside the sales CRM, or upload a pre-recorded greeting. You can also type your welcome message and let Freshsales convert it to audio, using the text-to-speech functionality.

Personalize voicemail

Phone activity reports

If you're a sales manager, you're constantly relying on reports to give you insights into your reps' performance. Freshsales lets you create reports for various activities, including calls. Use phone activity reports to find out the number of outgoing calls made by each sales rep. Getting this data from the sales CRM is particularly invaluable when you're analyzing the call-to-conversation rates.

Phone Activity Reports

Manual call log

Through the built-in phone, Freshsales logs your calls automatically. But what about calls you receive outside the sales CRM? Explore our manual call logging feature. When you receive a call on your personal number, you can log it in Freshsales, map it to an existing lead/create new lead, and add notes about the call.

Manual Call Logging

Do all of this and more with your sales CRM

Call transfer

Hand over your call to colleagues in real time. Not sure whom to pick? Transfer to a territory.

Forward call

Choose to take calls from your desk or forward them to your mobile.

Call history

Call back, add notes, schedule tasks and appointments from your call log history.

Know who is calling

Be prepared before taking calls. Know who’s calling. Look up their details. Plan your pitch.

Record calls

Follow up conversations by listening to audio recording of your previous phone calls.

Smart fields

Segment prospects using smart fields such as "last contacted" and "last seen" date.