Freddy AI for CX
Deliver effortless customer experiences with Freddy AI.
By Use Case
Get complete details about your customers. Take better decisions.
Freshsales’ 360° customer profile view enables you to manage customers so you can focus on what you do best - sell!
You get complete details about your customers automatically enriched -- auto - log conversations, deals (open, won or lost) and touchpoints with your company. You can also view the tasks and appointments scheduled with them.
Effective sales require proper planning, and follow-ups. Sales reps should know more about prospects to close deals faster. Freshsales web tracking and event tracking ensure all your customer activities are captured and analysed. This gives sales reps a heads-up in deciding their next set of actions.
With Freshsales, you never have to worry about customers falling through the cracks. All your deals are marked properly so that you don’t miss a single follow-up.
Collaborate with your team on tasks. Schedule meetings or demo appointments with prospects and customers, and get email alerts to remind you. Sync your Google calendar to keep track of your day. Make quick notes against each customer and get instant context the next time you pick up the conversation. Go ahead and start focusing on your sales, and let Freshsales CRM take care of the rest.
Stop juggling between multiple applications with built-in phone and email. Track email opens and link clicks, and record all your call logs.
Filter and sort your records. Connect with the right set of prospects using "last contacted" and "last seen" date and "deal size".
Use the Freshsales mobile app to set up meetings with your customers. Cross-sell and upsell even when you’re away from your PC.
“For the past several years, it's been difficult to get our sales team to use our clumsy, difficult-to-understand CRM (myself included). In less than an hour, I had all of our leads imported and the system figured out. It actually makes sales fun again.”
“With the Freshdesk Integration, Freshsales has taken the sales side of our business a step forward. My support staff can see a full picture of a customer - deals, customer details and activities. It has both sides of our business talking again!”
“Our sales people used to spend a lot of time before the call to analyze the prospect's need and behaviour using multiple sources. Today Freshsales provides all those insights in a single screen enabling us to move quickly and close deals easier.”
“Freshsales allows us to focus on converting our leads. The interface is so intuitive that our new sales staff do not require training on how to use Freshsales, they just hit the ground running.”
“I really like that this CRM tool integrates with Freshdesk and I am a fan of the "open email alert". I am also impressed with the service that I have received at Freshsales; I had a suggestion for the software and the support team immediately jumped on a call with me to figure out a solution.”
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