When your customer records are in a CRM, and emails are stored in a mail client, what your sales reps eventually get is a messy and fragmented system that gives absolutely no context about a customer’s needs at all.
The email management system in Freshsales gives you one place to access all your sales interactions, eliminating the need to switch between applications. By connecting your mailbox, the CRM filters out only your relevant customer emails and associates it to the lead or contact along with attachments, if any. You can also send mails either from your mail client or from Freshsales, and find the mails in the Sent folder of both apps. The email management tool also has email tracking that tells you who has opened and clicked links on your email, when and how many times. Quickly shoot out emails, receive emails and send emails in bulk to a larger group of customers, all from Freshsales.
Most salespeople have the tendency to check their emails often so they don’t miss out on the important ones from potential prospects. But by doing that, they are wasting a lot of their productivity time.
With the best of both CRM and email in Freshsales, you get real-time notifications on new emails so you can spend less time on your inbox and more time on increasing sales. Freshsales CRM filters out the emails that need your response, so you don’t have to swim through a cluttered inbox. What’s more, you can create and save your well-crafted emails as templates, and track their performance with open and click metrics. Your email management strategy gets a complete makeover with Freshsales.
Don’t waste time sending follow-up emails to each and every contact in your list. Reach out to a large number of customers within seconds by sending out mass emails right from Freshsales. Choose to send a well-crafted email template or draft an email then and there. You can also give a personalized touch to your emails by adding placeholders. With the right mix of automation and personalization, email management is no longer a chore.
If your company uses multiple email addresses—from marketing, support, customer success and sales—to communicate with customers, you can bring all those emails inside Freshsales. Introducing Team Inbox - the one place to access all your customer interactions, so you have better context while interacting with them.
Freshsales CRM automatically logs conversations to the relevant lead and contact record, allowing you better insights on the progress of the sale. Now you don’t have to comb through a mountain of emails to find that particular conversation.
Automatically create leads from emails, if the sender is not an existing lead or contact in Freshsales.
Communicate with customers in different time zones and send emails when they are most likely to read them.
Sell from any inbox, forward or BCC emails and follow up on conversations right from Freshsales CRM.
“For the past several years, it's been difficult to get our sales team to use our clumsy, difficult to understand CRM (myself included). In less than an hour, I had all of our leads imported and the system figured out. It actually makes sales fun again.”
“With the Freshdesk Integration, Freshsales has taken the sales side of our business a step forward. My support staff can see a full picture of a customer - deals, customer details and activities. It has both sides of our business talking again!”
“Our sales people used to spend a lot of time before the call to analyze the prospect's need and behaviour using multiple sources. Today Freshsales provides all those insights in a single screen enabling us to move quickly and close deals easier.”
“Freshsales allows us to focus on converting our leads. The interface is so intuitive that our new sales staff do not require training on how to use Freshsales, they just hit the ground running.”
“I really like that this CRM tool integrates with Freshdesk and I am a fan of the "open email alert". I am also impressed with the service that I have received at Freshsales; I had a suggestion for the software and the support team immediately jumped on a call with me to figure out a solution.”