Freddy AI for CX
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By Use Case
Capture website leads and track activity using Freshsales for Web
Freshsales for Web
Wouldn’t you love to understand what prospects do on your website? Freshsales for Web captures your website visitors, tracks their website activities and interactions on your web app, and updates their data in your sales CRM—all in real-time. Use our collection of libraries in different languages to integrate your Freshsales account with your website and product.
Use our libraries to start tracking events
Anytime a visitor visits your web page and fills out a signup form, Freshsales automatically creates a new lead record with information they provide. New leads are automatically assigned to sales reps in round-robin manner, and notified in-app and through email. This is a fast way of capturing inbound web leads in your sales CRM.
Freshsales for Web tracks what visitors do on your website—a real-time record of pages visited. This provides interesting insights into their needs, and gives you context before you interact with them, to personalize your conversations. Take it one step further and also track in-app user activity to deduce most-used features in your product. Use this customer behavior data to customize lead scoring and help sales reps identify the best inbound leads to convert into sales.
Learn more about lead scoring
Measure key email metrics like open rate and click-through rate.
Get real-time alerts on email opens, link clicks and new emails. Connect at the right time.
Segment prospects using smart fields such as "last contacted" and "last seen" date.
Easily push your leads' and contacts' website and in-app events into Freshsales.
Automatically enrich profiles with invaluable social profile information and photo.
Capture website visitors as leads directly into Freshsales once they fill out a webform.
““For the past several years, it's been difficult to get our sales team to use our clumsy, difficult-to-understand CRM (myself included). In less than an hour, I had all of our leads imported and the system figured out. It actually makes sales fun again.””
““With the Freshdesk Integration, Freshsales has taken the sales side of our business a step forward. My support staff can see a full picture of a customer - deals, customer details and activities. It has both sides of our business talking again!””
““Our sales people used to spend a lot of time before the call to analyze the prospect's need and behaviour using multiple sources. Today Freshsales provides all those insights in a single screen enabling us to move quickly and close deals easier.””
““Freshsales allows us to focus on converting our leads. The interface is so intuitive that our new sales staff do not require training on how to use Freshsales, they just hit the ground running.””
““I really like that this CRM tool integrates with Freshdesk and I am a fan of the "open email alert". I am also impressed with the service that I have received at Freshsales; I had a suggestion for the software and the support team immediately jumped on a call with me to figure out a solution.””
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