Unified platform for teams that keep work moving

Empower every team, from IT and infrastructure to DevOps, SRE, and HR, resolve issues faster, reduce manual work, and deliver better employee experiences.

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Move faster with less friction

Freshservice centralizes and streamlines service requests, incident response, and employee workflows. By integrating teams, relevant context, and automation, it ensures faster resolution of issues and maintains consistent service delivery.

IT Service

Use AI-powered service management to intelligently automate service requests, enhance resolution quality, and provide superior visibility and response times.Learn more

IT Infrastructure & Operations

Connect incidents, changes, assets, and dependencies to reduce blind spots, assess risk faster, and run resilient IT operations.Learn more

Human Resources

Streamline employee requests, automate HR workflows, and manage onboarding and policies in one unified platform.Learn more

SRE (Site Reliability Engineering)

Standardize incident response, reduce toil with automation, and use AI insights to improve reliability with every response.Learn more

Workplace

Streamline workplace operations with centralized requests, real-time tracking, and automated maintenance workflows.Learn more

Finance

Simplify financial workflows by automating expense approvals, procurement requests, and access to budget insights.Learn more

Legal

Accelerate contract reviews, automate document requests, and ensure compliance with transparent approval workflows.Learn more

DevOps

Automate incident response, capture context with AI, and keep delivery moving with greater visibility into production issues.Learn more
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Frequently Asked Questions

What are the core features of Freshservice ITSM?

Freshservice offers incident, problem, change, and asset management; service catalog; workflow automation; configuration management (CMDB); self-service portal; and extensive reporting. It provides seamless integrations and AI-powered automation for a modern service management experience.

How does Freshservice support incident, problem, and change management?

Freshservice streamlines incident, problem, and change management with structured workflows for logging, categorizing, and resolving issues. It identifies root causes, manages change approvals, and uses automated escalations and real-time tracking to minimize disruptions and ensure swift resolutions.

Does Freshservice offer native asset management capabilities?

Yes. Freshservice includes built-in IT asset management. It supports automated asset discovery, lifecycle tracking, inventory management, contract tracking, and integration with other ITSM modules for unified operations.

What features make Freshservice suitable for enterprise IT teams?

Freshservice is ideal for enterprise IT teams, offering features such as workflow automation, low-code customization, and enterprise-grade security. It also offers integrations with tools like Slack and Microsoft Teams, multi-location support, and advanced reporting, ensuring scalability and control for large-scale operations.

What Freshservice features support ITIL best practices?

Freshservice aligns with ITIL via modules for incident, problem, change, and asset management, SLA tracking, knowledge base, service catalog, and workflow automation, enabling organizations to maintain compliance and drive continual service improvement.

Can Freshservice be used by non-IT departments, such as HR or Facilities?

Yes. Freshservice’s service management capabilities extend to HR, Facilities, Legal, and Finance departments. These departments can create custom service catalogs, automate workflows, and simplify internal requests through personalized portals and reporting.

What types of reports and dashboards are available in Freshservice?

Freshservice offers customizable reports and real-time dashboards that cover tickets, SLAs, agent performance, asset status, change success rates, and service trends. Its advanced analytics allow teams to track KPIs, operational health, and user satisfaction visually.