Bring your support and
messaging workflow together
Engage with website visitors and customers from within Freshdesk.
Assign, respond to, and resolve conversations.
Assign conversations to team members or groups and respond to them from the messenger.
Know who your customers are - their profile, navigation path, and support tickets to reply with context.
Get notified about an incoming message or response made on an ongoing message to act in real-time.
Resolve conversations and choose between converting them into a new ticket or appending to an existing one.
Get a visual summary of your helpdesk and team member performance in real-time. Measure speed of response and resolution, conversation trends, CSAT ratings, compare between metrics, and deep dive into any team member performance.
Increased chat volumes, lower CSAT levels, and scanty team resources? With IntelliAssign, route messages based on your team member’s chat load and skill levels - beginner, intermediate, or expert.
Transport all Freshdesk FAQs inside the Freshchat messenger. Give your customers the comfort of browsing for solutions and chatting with you at the same time. Make self-service silo-free and deflect the number of support tickets your team gets.
Talk to your users and engage them in the moment - on your website or your in-app. Send proactive messages that drives them to take an action - fill a survey, give feedback on a feature, or upgrade to a pricing plan.
Get all the context you need to make data-backed and confident conversations. Know who your visitors are, what they are up to, and pull data from external apps like CRM or order management systems using SmartPlugs.
You gotta catch ‘em all and keep ‘em all. Use the Freshchat messenger wherever your customers are - your website, mobile app, in-product, or social DMs. Bring conversations from all these channels inside one team inbox.
Don’t make self-service another silo. Integrate your self-service and messaging experience - bring all the FAQs inside the messenger to reduce the number of support tickets you receive and give your customers the liberty to talk to you and browse fo solutions at the same time.
“Freshchat delivers a brand new experience over legacy live chat software that seems to have found a great balance, between messaging & self-service, in a way that makes sense for the customer AND the business.”
“We’re using Freshchat to solve our customers’ needs with precision, and in real time. It has ensured our customers receive prompt personalized experiences, and has also brought in operational efficiencies that make assisted buying extremely scalable.”
“Freshchat is not just a live chat application. It allows customers to ask a question, leave the website, and respond at their own pace. Once an agent is online and the response is sent, the customer gets notified via email or push. Freshchat helps us save missed chats.”