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Freshchat vs. Intercom

Freshchat offers a unified chatbot experience, native integrations with help desk, CRM, and messaging channel software, and provides simplified contextual agent experiences

CRITERIA
Freshchat
intercom
Campaigns
Team inbox
Free bot sessions
Native integration with CRM and helpdesk
Native integration with messaging channels All channels are available
WhatsApp You pay extra for the add-on
Instagram
Facebook messenger
LINE messenger
SMS You pay extra for the add-on
Chatbot on messaging channels
Live chat
Chatbots on Live Chat All bot types are included in every paid plan You need to buy different plans for different types of bots
Starting plan

$15

$74

Intercom hurts your bottomline!

Intercom penalizes you for growing. With Freshchat, you pay exactly what you sign up for. 

 

What do you pay for in Intercom?

Base Plan + Seats + People reached + contacts + add-ons = Final price

 

What do you pay for in Freshchat?

Base plan + seats + active users = Final price

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Reach customers on their favourite messaging apps

Are you interested in Intercom's Business Messenger, Bots, Campaigns, Team Inbox, and Help center articles?

We’ve got all of these, and much more…

Web Widget

Equipped with answer bots and custom bots, Freshchat’s web widget helps your website visitors find the right answers to their queries in real time.

AI-Powered Chatbots

Freshchat comes with an in-built chatbot builder that enables you to build bots that are easy to configure, deploy, and maintain without depending on developers or third-party solutions.

Campaigns

Proactively engage with web visitors and customers, design complex flows, segment your customers and visitors and measure the key metrics within a live dashboard.

Team Inbox

Use a single inbox to access customer intel, collaborate with other teams, automate replies, and integrate 3rd party apps to quickly resolve incoming conversations.

Visitor Intel

Get intel on who your visitors are, their navigation path, behavior on your site, and more to offer personalized conversations that resonate.

Reports

Track productivity metrics and conversation trends with performance reports. Integrate Freshchat with your BI tool to create custom reports and derive business-centric metrics.

Interested in evaluating Freshchat?

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