Freddy AI for CX
Deliver effortless customer experiences with Freddy AI.
Convert your website visitors into paying customers
With dynamic heatmaps you can track every click and scroll in real-time for even the moving elements on your website like sliders, drop-downs and falling cards.
Easily edit web pages with Freshmarketer’s visual editor even without technical expertise. From text changes to image and dynamic elements, you can make changes in a jiffy.
Engage with your website visitors by conducting polls. Customize the poll widget with the easy-to-use color palette to match your website’s theme. It's really that simple.
Target specific visitors who match a set of characteristics or behavior and get conversions from right group of people. Target visitors based on geolocation, language, page visits, device types and
Connect with powerful web services to sync your visitor data at one place. Get connected with the ecommerce platforms and Google Analytics to leverage your visitor data for deeper insights.
Save your time and money by not juggling between tools. Everything you need to analyze, optimize and personalize website is at one place.
Create experiments in just two minutes with our Industry’s first Chrome extension. Easily manage your experiments with one click from wherever you are on the web.
Capture visitor action on your website and render user journey in real-time. Track every click, scroll, conversion, and drop-off and uncover insights that were never imagined.
Visualize visitors’ activity on your website. Identify clicks, scrolls in real-time. Spot and fix broken links, distracting images, and poorly performing website elements.
Capture your website visitors’ experience and identify where they get stuck, which sections are widely preferred, and the ones that are neglected.
Validate website assumptions to identify better converting web pages. Create variations easily with the WYSIWYG editor and measure revenue goals.
Test multiple URLs, multiple variations to make complex design changes on your site, which can result in better conversions and increase your revenue.
Customize experiences for your website visitors and gently nudge them to convert. Set up and run personalized experience without involving your tech team.
Optimize your forms to generate more leads. Measure drop-offs, hesitation time, correction rate, and other metrics to optimize and convert more visitors into leads.
Track visitor drop-offs on your multi-page website, and identify where exactly the conversion opportunity was missed.
Polls and Feedback
Keep your audience engaged and prevent them from exiting your site by triggering messages at the right time.
“Freshworks CRM(previously Freshmarketer) and the Freshworks suite has allowed Knose to match an arguable leapfrog the incumbent’s customer engagement. Freshworks CRM (previously Freshmarketer) has made it easy to add customer engagement communications and push tasks to Freshdesk for our customer service team as we plan them. Where we haven’t been able to work out how to implement a process the Freshworks CRM's (previously Freshmarketer) customer success team has been very responsive and helpful.”
“Freshworks CRM(previously Freshmarketer) has been integral for the success of many of our campaigns. It’s enabled us to carry out extensive testing and gather insights very quickly, which we can then scale-up and roll out easily. It’s very adaptive – allowing us to divert traffic, start a/b testing and begin tracking engagement with minimal setup effort.”
“It’s a bang for your buck. You get the same feature set as that of other highly-priced CRO tools in the market. Freshworks CRM (previously Freshmarketer) is my all-in-one CRO hub.”
“I introduced it to the company I previously worked at after performing extensive research of all the tools out there. After my research, I quickly realized that Freshworks CRM (previously Freshmarketer) is the only non-enterprise level tool that offers not only advanced CRO and personalization features but also heatmapping, form analytics, and screen recording. At my previous company, we used to have Hotjar and VWO which we replaced by Freshmarketer and saved a significant amount of money whilst seriously increasing our capability. When I arrived at JLA, we were using Lucky Orange but we quickly switched to Freshworks CRM (previously Freshmarketer).”
“Our primary use-case that we wanted to be addressed by Freshworks CRM (previously Freshmarketer) was Personalization. But we were writing our own custom scripts to accomplish that. Eventually, we migrated to Freshmarketer and it worked like a charm. The product totally has our recommendation.”
21 days. No strings attached. No credit card required.
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