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Small Talk is the bot's ability to engage end-users in casual conversations in 42 languages, it helps socialize your bot and improves recall rates.
Retain your existing WhatsApp number while switching from your existing provider and use it with Freshworks.
Get insights into your bot’s performance with readily available bot exports.
Building bots is now easier, more intuitive, and seamless to manage - be it a simple linear flow or an advanced multi-flow bot.
Knowledge Base is now supported in both React Native and iOS SDKs in Freshdesk Omnichannel instances
Book meetings from your mobile app - iOS, Android and React Native SDK
Share a catalog of options instead of the regular reply text box on your mobile SDK with Carousels.
Now you can toggle Freddy Answer Bot on/off on specific Topics.
i. Clone an existing Custom Bot flow to create a new bot flow; ii. Use custom user properties as placeholders in the bot flow
We have added two new Siri shortcuts - i) check your IntelliAssign status, ii) get the count of chats pending in your queue.
Now you can track user actions on your mobile app (iOS & Android SDK) with Freshchat's Events Timeline.
We've given the Freshchat Messenger a brand new look and feel.
Now Roles and Permissions feature is supported on Freshchat app for iOS and Android.
Now you can login to your Freshchat mobile app with your personalized subdomain, if your account has been migrated.
You can now search FAQs displayed using tags on iOS, Android and React Native SDK.
Now you can assign/edit team member skill levels, that you create in IntelliAssign, from Team Member settings page.
You can now search for Canned Responses on your Freshchat Android app.
Now you can engage visitors and customers with more than just text - use images, gifs, and videos in your campaigns!
Now you can search FAQs, Canned Responses, Labels, and files in your Quick Access folder on Freshchat's iOS mobile app.
Now get proactive reply suggestions on your Freshchat iOS and Android apps. Just update your SDK to start using this feature.
We now support proactive messaging with WhatsApp. Ping us for more details.
Apart from Europe(EU) and United States(US), we now support data centres in Australia(AU) and India(IN).
We have revamped our people's page to match the conventional look and feel of the product. You can check it out in your Freshchat account.
Now you can send attachments from your Files app on the Freshchat app for iOS.
We have now made the Dashboard and Report APIs public.
Now you can notify all team members in a group on chat assignment to that group.
Decide who gets to access Dasboard and Reports with Roles and Permissions. Restrict acess based on roles.
Localize Freshchat UI with three new languages - Chinese, Japanese, and Korean.
Switch between your different Freshchat accounts on iOS or Android Agent App without logging out.
You can now search for conversations in Freshchat's iOS agent app.
Generate API tokens right from your Freshchat account to access Freshchat APIs.
Now you can add Japanese as a language and have Message Channels and FAQs in Japanese.
Set yourself active/inactive on IntelliAssign on Freshchat Android app by switching a toggle.
Freshchat supports 500 custom views by default. Now you can add more for free in increments of 100 by writing to the support team.
Now you can crop Profile Picture, image in Account Settings, Message Channel image and Bot image.
Now you can onfigure away message and custom response expectations on iOS and Android SDK. You can also completely hide it via configuration flag.
You can now save and share files from your Quick Access repository on iOS Agent app.
Freschat now supports the improved Canned Response feature in iOS app.
You can now convert a conversation into a Freshservice ticket from the Agent Widget.
Freshcat now supports Canned Response feature in Android app.
Freshchat widget size is now reduced to 553KB. Previously it was 778.6KB. This improves widget load time
You can now setup your preferred language in Profile settings. Freshchat currently supports English and Portuguese(Brazilian).
You can now convert conversations into Freshdesk tickets on iOS app.
Freshchat widget will now display the number of unread messages instead of just a red dot.
Freshchat widget size has been reduced by 112KB, a 12.5% decrease and currently stands at 778.6KB. This enables the widget to load faster.
Switch between multiple Freshchat accounts and inboxes on your mobile now.
Send and receive GIFs as attachments in conversations.
Bot conversation flow now has customizable negative validation messages.
Seamlessly switch between your Freshworks accounts with just a single click.
Switch between multiple Freshchat accounts and inboxes with one single click.
Up your multilingual game by supporting right-to-left language scripts on the web messenger.
Team members on the iOS app can now send canned responses and deep link FAQ articles.
Keep your unfinished response and flow of thought intact. Switch conversations with ease.
Add custom email addresses and route replies made on email notifications to that address.
Measure team productivity, conversation trends, CSAT ratings, and download reports for later access.
Restore conversations across devices, platforms, and sessions for a continuous messaging experience.
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