An exclusive webinar HOSTED BY gerab & FRESHWORKS
WhatsApp Business & Bots - A Fresh Approach to
Customer Engagement
Join us as we discuss how opening business messaging as an engagement channel can reduce spends by 60% and increase productivity by 65%
DATE & TIME
July 1, 2020 (Wed)
11.00 - 11.45 UAE Time
Key Takeaways
- How traditional channels of support are overloaded and why they are
looking to move to WhatsApp. - How basic L1 queries for eg - order tracking, refund status, etc, can be handled & closed without human intervention.
- How these open up support agents bandwidth to handle complex queries.
- How the Freshchat & bots solution can give customers support within their mobile App.
- How the solution helps improve the efficiency/ productivity of the team & enables fast resolution.
- How to get a 360-degree view of the customer from one single platform
