Who is eligible to become a Freshworks Agency Affiliate Partner?
If you run or work at a digital marketing agency, marketing firm, or are a freelancer or designer and are working with Shopify storefront owners, you are eligible to become a Freshworks Agency Affiliate Partner.
How do I track the customers I refer?
Freshworks uses the Partnerstack platform to help our affiliate partners keep track of referrals. Once approved, you will be able to grab your unique referral links and keep track of your referrals here.
How to I refer a customer?
Once you are accepted to the program, you will be able to grab your unique referral link for our products from your Partnerstack dashboard and share it with your customers. Once they sign up for the 21-day free trial, it will be attributed towards you and our sales teams will take care of the rest.
Please request your clients to sign up only through the Freshworks website via Google SSO or by filling in the native form for your referrals to be tracked towards your affiliate account.
I’m interested. How do I signup?
If you are interested in becoming an agency partner, click here.
Is an agreement required to become a Freshworks Affiliate?
By signing up for the Freshworks Affiliate Program as an agency or a freelancer you are accepting our terms and conditions, linked here.
Is there any membership fee involved?
No, there is no membership fee involved to join the program.
What is your cookie window?
We offer a 90-day cookie lookback window. If your customer clicks on your unique referral link today and signs up 90 days from now, the referral will be attributed towards your account on Partnerstack.
I'm interested in becoming an affiliate, but I'm not a part of an agency or marketing firm. Can I become a partner?
Yes. If you are a freelancer marketer, consultant or anyone else interested in referring Freshworks products to your network, please click here.
I have further questions. Who do I reach out to?
Please reach out to us at affiliates@freshworks.com and our dedicated affiliate partner success team will get back to you at the earliest.
Promotions
How will Freshworks help me refer my customer?
Our affiliate partners will have access to our best-performing marketing resources and more. If you are interested in product training or speaking to a product expert to learn more, please reach out to affiliates@freshworks.com
Will I have access to resources or product training if I require?
Yes. Please reach out to affiliates@freshworks.com and we will set up training sessions. Resources will be available on your Partnerstack dashboard and will be accessible as soon as your partnership is accepted.
My customer requires a demo. What do I do?
Please reach out to us at affiliates@freshworks.com and we will set it up.
Commission and Payments
What commission structure do you offer?
As a part of the agency program, we pay 20% commission on the monthly deal value for an the full first year of the customer lifecycle, if a client you refer converts to a paying customer.
Please note that the 20% commission is applicable only if the customer you refer enables the Shopify integration on Freshmarketer. For all other products, you will earn a 15% commission.
How will I be paid?
You can withdraw any commission earned through the Partnerstack platform. You must link your payment provider - either Sripe or PayPal - to your Partnerstack account.
Do I need to help with the sale to earn commissions?
Not at all! We have an easy 'Refer and Earn' system. Once you refer your customer, our sales teams will take care of the rest. You will earn commissions on valid leads and converted customers.
When will I get paid?
Commissions are paid out on a monthly basis. For example, if you refer a customer in March 2022, your commission for a valid leads and converted customers will be available to withdraw in April 2022.
What happens if my customer upgrades, downgrades or cancels their plan?
In this case, your commissions for this month will also change accordingly. If your customer upgrades or downgrades, your commission will increase or decrease accordingly. If your customer cancels their plan, your commission will not be paid out from that month onwards.
Products
Which are the Freshworks products with Shopify integrations that are eligible for 20% commissions?
As of May 2022, only Freshmarketer for Shopify is eligible for 20% commissions on the monthly deal value, if the customer you refer enables the Shopify integration.
I want to learn more about Freshworks products with Shopify integrations
Click here to learn about Freshmarketer for Shopify.
I have a customer interested in a product outside of Freshmarketer for Shopify. What can I do?
Please reach out to your affiliate success team at affiliates@freshworks.com and we will help you out.
How does my client enable the Shopify integration within Freshmarketer?
After signing up, your customer can can integrate into their Shopify store from our Freshworks marketplace.
Customers can also reach out to their dedicated customer success managers or technical managers from Freshworks, or our customer support teams, to get the feature enabled.
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