General

Who is eligible to become a Freshworks Affiliate?

Anybody can become an affiliate with us. You are at an advantage, if you have prior experience in selling B2B software.

I’m interested. How do I signup?

All you need to do is fill in your details here. You can get started right away.

Is an agreement required to become a Freshworks Affiliate?

By signing up to the Affiliate Program you agree to our terms and conditions

Is there any membership fee involved?

No. You signup for the Affiliate Program for free

I wish to become a partner with Freshworks. How do I start?

You can start by filling out the partner program registration form, here.

How do I signup to sell more than one product?

If you wish to sell more than one product with us, all you need to do is, signup for the new product using the same email ID you used to signup for the 1st product. After you signup, you will be able to see the option to switch between different products and monitor the performance within your dashboard.

For how long will the signup be credited to the affiliate after the first click?

A lead clicks a link or banner that includes your tracking code. As soon as the lead clicks on your link a cookie is saved. The cookie lifetime is 90 days. This means that even if a lead signs up during the last, 90th day after clicking your affiliate link, you will still receive a commission for your referral.

Payments

When will my commission be paid?

Commissions are calculated monthly and are paid out before 15th of the next month.

How will I be paid?

Payments are processed via paypal or stripe.

I have more questions. Whom do I reach out to?

You can email us at affiliates@freshworks.com anytime you have a question.

Rewards

What do I get for promoting Freshworks?

You will be rewarded monetarily at two stages.

  • Everytime, a valid user signs-up using your referral link, that you share with your followers/customers, you will be paid $5/lead. If the quality of the lead is not up to our standards, you will not be paid for those leads.
  • Everytime, a valid lead becomes a paying customer, you will be paid a part of the deal value as commission.

How much will I make from a successful deal?

  • Every time your referral becomes a paying customer you will be paid 15% of the Monthly Recurring Revenue (MRR) for one year from the date of becoming a paying customer.
  • Everytime a long-term contract (1 year or more) is signed with your referrals, you will be paid 20% of the Monthly Recurring Revenue (MRR) provided they pay the amount upfront.
  • Do write to us at affiliates@freshworks.com if you want to refer a business that is willing to sign a contract for more than 3 years and we can customize rewards accordingly.

How is a lead/signup validated?

The leads coming from your referral link are validated through an internal process. Do write to us at affiliates@freshworks.com in case you have more questions.

Is there a cap on the amount I can make as commission?

No. You are encouraged to bring in as many valid leads as you can.

What happens when my referral upgrades / downgrades in the middle of their contract period? Will my commission reflect that?

You will be paid 15% of the MRR for one year from the date of becoming a paying customer. In case of longer contract period, you will be paid 20% of the MRR for the duration of the contract. Should your referral upgrade/downgrade during that time, you will be paid 15% of the new MRR for the rest of year for shorter contracts and 20% of the upgraded MRR for the rest of the contract period for longer contracts.

Marketing

How do I promote Freshworks?

You can promote Freshworks in anyway you can. Here are some suggestions from our end

  • Email Marketing
  • Social Media
  • Banner ads
  • Blogs

Kindly avoid promoting the products through search campaigns on Google AdWords, Microsoft Bing, Yahoo search, Naver or any other search network platform.

Will I have access to different assets to promote Freshworks?

Yes. You will have, at your disposal, various case studies, white papers and videos to promote Freshworks.

I have more questions. Whom do I reach out to?

You can email us at affiliates@freshworks.com anytime you have a question

Got questions about Freshworks Partner Programs? Drop us a line at affiliates@freshworks.com