Free

Email marketing combined with contact management

 

$0

/month, billed annually

$0

/month, billed monthly

 

0

/month, billed annually

€0

/month, billed monthly

 

£0

/month, billed annually

£0

/month, billed monthly

 

0

/month, billed annually

₹0

/month, billed monthly

 

A$0

/month, billed annually

A$0

/month, billed monthly

Includes

  • 10,000 Marketing Contacts Contacts you engage via campaigns. Includes 10,000 contacts free for Shopify businesses.
  • Contact & List Management Manage and organize your contacts into lists
  • Contact Lifecycle Stages Categorize contacts based on where they are in the marketing process
  • Website Tracking Track customer activity on your website like the pages they visit
  • Email Marketing Campaigns Create email campaings using custom and pre-built templates
  • 4 Marketing Subscription Center
  • Activity Timeline View customer interactions and touchpoints displayed in a timeline view
  • Classic & Smart Forms Create new web forms or connect to existing forms
  • Role-based Access Assign users to one of the default roles in the CRM
  • Live Chat Engage in real-time conversations with website visitors
  • 24x5 Support Get 24x5 support through phone, chat, and email

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GrowthPOPULAR

Multichannel engagement and pre-built Shopify Playbooks

Starts at

$19

/month, billed annually

$23

/month, billed monthly

Starts at

19

/month, billed annually

€23

/month, billed monthly

Starts at

£15

/month, billed annually

£20

/month, billed monthly

Starts at

A$29

/month, billed annually

A$35

/month, billed monthly

Starts at

1,299

/month, billed annually

₹1,599

/month, billed monthly

Everything in Free, plus

  • 12,000 Marketing Contacts Contacts you engage via campaigns. Includes 10,000 contacts free for Shopify businesses.
  • Shopify Playbooks Pre-built for Shopify businesses to launch campaigns within minutes
  • Multichannel Engagement-Chatbots, SMS & WhatsApp Conversational marketing across channels from one solution
  • Up to 2,000 Bot Sessions/Month A bot session is any unique interaction between your bot and a customer Freddy
  • 1 Messaging Agent License for Agent Inbox All your customer conversations captured in the Agent Inbox for faster resolution
  • Performance Report Monitor key metrics like sales trends, abandoned cart value, and more to get a revenue breakdown
  • 1 Custom Domain Create separate domains for different departments, products and sub-orgs
  • 20 Marketing Email Templates
  • Email Live Tracking Get real-time insights on where contacts are within a journey
  • Landing Pages Create landing pages with the drag-and-drop builder or pre-designed templates
  • Predictive Contact Scoring Get scores on every contact based on demographic information and contact behavior

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Pro

Advanced automation and pre-built Shopify events

Starts at

$149

/month, billed annually

$179

/month, billed monthly

Starts at

149

/month, billed annually

€179

/month, billed monthly

Starts at

£119

/month, billed annually

£143

/month, billed monthly

Starts at

10,499

/month, billed annually

₹12,599

/month, billed monthly

Starts at

A$199

/month, billed annually

A$239

/month, billed monthly

Everything in Growth, plus

  • 15,000 Marketing Contacts Contacts you engage via campaigns. Includes 10,000 contacts free for Shopify businesses.
  • Custom Roles Bring all the data from your offline events into the CRM
  • Segmentation based on Shopify events Segment contacts based on custom events from Shopify like cart abandonment
  • Up to 3,000 Bot Sessions/Month A bot session is any unique interaction between your bot and a customer Freddy
  • Advanced Webhooks Webhooks are using in journeys to pass information from Freshmarketer to another web app
  • Timezone-based Delivery Schedule email campaigns and journeys based on your recipient’s time zone
  • 10 Custom Domains Create separate domains for different departments, products and sub-orgs
  • 100 Marketing Email Templates
  • Offline Events Bring all the date from your offline events into the system
  • Chat Auto-resolve Rules Auto-detect inactivity and resolve chats automatically
  • Reply Tracking Monitor replies to your email campaigns, get replies within the campaign sender's inbox

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Enterprise

Governance, customization, and advanced metrics

Starts at

$299

/month, billed annually

$359

/month, billed monthly

Starts at

299

/month, billed annually

€359

/month, billed monthly

Starts at

£239

/month, billed annually

£287

/month, billed monthly

Starts at

A$399

/month, billed annually

A$479

/month, billed monthly

Starts at

20,999

/month, billed annually

₹25,199

/month, billed monthly

Everything in Pro, plus

  • 20,000 Marketing Contacts Contacts you engage via campaigns. Includes 10,000 contacts free for Shopify businesses.
  • Field-level Permissions Decide the fields every user can access for contacts, accounts, and deals
  • Auto-profile Enrichment Automatically enrich your contacts' profiles using publicly available information
  • Up to 5,000 Bot Sessions/Month A bot session is any unique interaction between your bot and a customer Freddy
  • Transactional Emails These are 1-1 emails triggered by website events and sent by marketers using an API key
  • Dedicated Account Manager Your Account Manager can personally resolve issues and relay your feedback to us
  • 25 Custom Domains Create separate domains for different departments, products and sub-orgs
  • 500 Marketing Email Templates

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All prices are exclusive of applicable taxes

Supercharge Freshmarketer with add-ons

Marketing Contacts

Purchase additional contact records to expand your marketing outreach.

Purchase additional contact records to expand your marketing outreach.

Purchase additional contact records to expand your marketing outreach.

Purchase additional contact records to expand your marketing outreach.

Purchase additional contact records to expand your marketing outreach.

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Conversion Rate Optimization

Analyze your website visitors' behavior and optimize your site for improved conversions.

Analyze your website visitors' behavior and optimize your site for improved conversions.

Analyze your website visitors' behavior and optimize your site for improved conversions.

Analyze your website visitors' behavior and optimize your site for improved conversions.

Analyze your website visitors' behavior and optimize your site for improved conversions.

Available on Growth, Pro, and Enterprise plans

Heatmaps A data representation of your website visitor’s clicks, scrolls, and taps, that help analyze their behavior and gain insights.

Session Replay A video-like replica of your visitors’ actions on your web pages(scrolls, idle time, rage clicks, and more)

A/B Testing A platform to optimize your website by testing different variations and identifying the ones that bring in maximum conversions

Split URL Testing Optimize your website by testing different variations and identifying the ones that bring in maximum conversions

Personalization Optimize your website for better conversions by designing experiences personalized to audience’s behavior/characteristics.

Funnel Analysis Helps identify drop-offs in the many paths towards conversions on your website.

Form Analytics Analyzes the different forms on your website and gives detailed insights like hesitation time, blank rate, etc., and helps you optimize for conversions.

Polls & Feedback Helps engage with your website visitors by triggering poll messages at the right time.

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Additional Bot Sessions

Purchase additional bot sessions to automate chat flows.

$75 for 1,000 bot sessions/month

Purchase additional bot sessions and automate chat flows.

€75 for 1,000 bot sessions/month

Purchase additional bot sessions and automate chat flows.

£55 for 1,000 bot sessions/month

Purchase additional bot sessions and automate chat flows.

₹5,400 for 1,000 bot sessions/month

Purchase additional bot sessions and automate chat flows.

A$110 for 1,000 bot sessions/month

Available on Growth, Pro, and Enterprise plans

Rich input options Leverage additional input formats like Alphanumeric input, Articles, Button, Carousel, Date, File & image, and more to help customers get queries resolved faster.

Advanced decision trees Create complex flows based on customer input with AND-OR and else-if operators.

Multichannel integration Set up custom chat flows to provide customer support across multiple channels like WhatsApp, SMS, Apple Business Chat, Facebook Messenger, and more.

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Messaging Agent

Get access to the Agent Inbox to manage chat conversations across channels—Chatbots, SMS, & WhatsApp—in one place

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Frequently Asked Questions

What is Freshmarketer for Shopify?

Freshmarketer for Shopify is a multichannel marketing solution tailored for SMB storefronts, designed to easily integrate with the leading e-commerce platform Shopify. Equipped with Shopify-specific onboarding and playbooks, the solution packages marketing automation, multichannel campaigns (email, chat, WhatsApp, and SMS), and conversational marketing (via Live chat and bots).

What is the Messaging Agent add-on?

This add-on gives you access to the Agent Inbox to manage your conversations across channels in one place.

How does the 21-day free trial work?

You can enjoy the benefits of all paid features of the Enterprise plan for 21 days. Before your trial expires, we'll remind you to select one of our plans and add a payment option to continue using the product. If you decide not to continue with us, we will suspend your account. 

Is my data safe?

At Freshworks, we take data security seriously. Our servers are hosted in a world-class data center that is protected by 24-hour surveillance and we ensure that our application is always up-to-date with the latest security patches.

What types of payment do you accept?

1. Visa, Mastercard, Discover, and American Express credit cards are accepted across currencies (American Express and Discover cards are not accepted for INR currency). 2. We accept check payments in USD currency and this applies only for US and Canada customers.

What is a bot session?

A bot session is any unique interaction between an end-user and a bot. On chat, all end-users to bot interactions in a day are counted as 1 bot session and lasts for a maximum of 24 hours. Only customer-facing AI bot features consume bot sessions while agent-facing AI features and bots don’t consume bot sessions.

How can I buy additional bot sessions? What’s the validity of the sessions?

You can purchase an unlimited number of bot sessions. You can purchase extra sessions at $75 for 1,000 sessions. The validity of bot sessions aligns with your payment cycle. For example: If you choose to pay quarterly, your bot sessions will also expire quarterly.

Have any other questions?

If you have questions about Freshmarketer or the signup process, please email us at crm-support@freshworks.com and we will be glad to answer all your questions.