A recent multinational survey (850 respondents) conducted by IDG sheds light on how AI is rapidly emerging as a gamechanger in the effort to upgrade and modernize ITSM & ITOM capabilities. Nearly 70% of IT managers said AI would be critical or very important in these efforts. This broad enthusiasm for AI is evident by the technology’s adoption within many organizations. More than one-quarter (27%) of the survey respondents have fully deployed AI-enabled ITSM/ITOM solutions, and another 34% have made initial deployments in select use cases and departments.
Join us for a webinar this September as our experts share insights on gaining the edge for ITSM & ITOM modernization with a right-sized AI.
AI-Enabled ITSM & ITOM deployment plans for 2021 & beyond
Benefits Expected and Experienced by Applying AI Technology to ITSM/ITOM systems
The must-have pre-requisites in AI technology to counter deployment challenges & deliver a delightful experience to end-users
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Head of Marketing, Southeast Asia, Freshworks
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