This webinar will have a live-run through use cases for the Ticket and SLA Trends, and its Categories, including standard metrics, Tasks modules within Tickets, data exports, and existing curated reports that could be of great value.
Additionally, we will also be showing some of our recent AI capabilities:
Freddy AI Agent: Instant conversational support for quick resolution
Freddy AI Copilot: Agent productivity and efficiency tools for smart service operations
Freddy AI Insights: Proactive insights for quick decision-making.
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