Annapoorna is the customer success lead at Freshworks. As an early employee of Freshworks, she has seen the company grow from 1000+ customers to 150,000+ customers. In this interview at #CustomerFirstSummit, she talks about a topic that invites a lot of debate- Should customer success teams own net expansion?
You will watch her discuss:
The philosophy and importance of this topic
Why revenue shouldn’t be the only benchmark to judge customer success teams?
Being ‘value’ driven
The Freshworks model that has helped us engage better with customers
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