Building customer-first culture across GTM teams
Creating a culture of self-care for high-performance teams
Igniting customer-obsessed culture
How to go about hiring for support roles
Vijay Shankar is the co-founder and principal solutions consultant at Freshworks. He has the experience of setting up multiple high-performance support teams from scratch. In this session, he talks about:
Managing customer expectations
Scaling a high-velocity support team
Different customers need different kinds of support - but all of them want a great experience
Quantitative and Qualitative metrics to look out for
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