dubai skyline 03 1 dubai skyline 03 1

2nd October 2019 | 9.00 am - 5:00 pm GST

Venue : Taj Dubai, Business Bay

Register for the event

By signing up, you are agreeing to our terms and acknowledge reading our privacy notice.

About the event

At Freshworks, you, our customer, are our single biggest source of inspiration. This platform is about celebrating you -- telling your stories, exchanging ideas, nurturing and growing the Freshworks community. Join us for an intensive, all-day event featuring a series of interactive and engaging sessions that have been carefully crafted to help you to derive maximum value from your Freshworks subscription.

This is an invite only event exclusive to Freshworks customers with limited seats. Register here to save yours.

Here's what you can expect

Why Attend ?


Preview and influence our product roadmap to help us design experiences that will help you win customers for life.

Learn & Be inspired

Unlock the full potential of Freshworks products and deep dive into unique uses. Take away best practices and learn how you can implement them in your organization.


Grow your network, take a step back and look at the big picture. Interact and network with peers in similar companies to exchange ideas on new use-cases and usage perspectives.


Wednesday, October 2nd

9:00 AM - 9:30 AM

Registration & Refreshments

- - -

9:30 AM - 9:45 AM

Welcome Note

Saurabh Prabhuzantye, Head of Business - MEA, Freshworks

9:45 AM - 10:15 AM

Opening Keynote - Creating Customers for Life

Vishal Chopra, Head of Marketing - MEA, Freshworks

10:15 AM - 11:00 AM

Customer Spotlight - Journey to CX Transformation

Noah Pilkington,Head of CRM - Fit Reubublik & Albert Fernando, Founder & COO - Satguru Travels

11:00 AM - 11:15 AM



11:15 AM - 11:45 PM

Delight customers & win them for life

Ashik Basha, Product Manager - Freshworks & Yasasree Nerayanuri, Head of Customer Marketing - Freshworks

11:45 AM - 12:15PM

How well do you know Freshdesk?

Raghuvaran Viswanathan & Ashik Basha, Product Managers - Freshworks

12:15 PM - 1:00 PM

Networking Lunch


1:00 PM - 2:00 PM

The Future of CX - Road Ahead

Raghuvaran Viswanathan, Product Manger - Freshworks & Saurabh Prabhuzantye, Head of Business MEA - Freshworks

2:00 PM - 2:30 PM

Chats & Bots to deliver moments of WOW to customers

Arushi Ladha, Product Manager, Freshworks

2:30 PM - 3:30 PM

Roundtable Discussion


3:30 PM - 3:45 PM

Closing Note

Saurabh Prabhuzantye, Head of Business - MEA, Freshworks

3:45 PM - 4:45 PM

Catch up with your Customer Success Manager / Check out the Product Experience Center over Tea


opera ballroom opera ballroom
Venue & Location :

Taj Dubai - Business Bay 

Find it on Google Maps