CX Masterclass: Effortless digital customer experience with Freshdesk Omnichannel


10th March | 11.30 am SGT

Customers in Southeast Asia want personalized service and the ability to be served in a channel of their choice. According to recent research by Harris Research, 89% of customers switched to a competitor following a poor experience.

Moreover, in a 2021 Freshworks survey, nearly 65% of customer support leaders in Southeast Asia felt that improving customer experience is their top near-term priority. 

Needless to say, today’s customer experiences are broken.

Enter Freshdesk, our omnichannel customer support platform that is designed to deliver delight to your customers. In this short and impactful 45-minute session, Jake, our product specialist, will take you through how Freshdesk works and will enable you to envision different scenarios across channels that simplify customer experience.

If you have any questions that you’d like Jake to answer during the session, drop a mail to

Here’s what you can expect to learn:

  • Make chat easy: Delight your customers with support on channels they love and guide them to find answers fast. Deploy chatbots on all messaging apps and devices.

  • Reduce total costs to serve: Optimize channel mix to reduce cost per inbound interaction and improve call avoidance with self-service.

  • Increase Customer Delight (CSAT): Provide support in a customer’s channel of choice and build seamless customer journeys across channels and devices

  • Reduce Customer Effort (CES): Ensure agents have the right insights and knowledge across every channel

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Meet the speaker

jake jake

Jake Martin,

Lead Solutions Engineer,