Relationships are at the heart of every business. Our companies are no longer in the business of software, retail or travel; we’re in the business of experience. Discover what you need to thrive in the experience economy at our roadshow! We’ll teach you how to build experience-driven companies and share strategies on how your customer-facing teams can drive better engagement.
Join us for a free, three hour morning event to enhance your CX! Drop in for knowledge, community and conversations on all things experience.
8:30 AM - 9:15 AM
Registration and Networking
----
9:15 AM - 9:30 AM
Welcome address
Manish Mishra, Head of Business-MEA, Freshworks
9:30 AM - 9:50 AM
Opening Keynote: Creating a future-proof Customer Experience Strategy
Vishal Chopra, Field Marketing Head - MEA, Freshworks
9:50 AM - 10:30 AM
Panel Discussion - Transforming contact centres into revenue machines
Contact centers originated as a place to gather customer inquiries and route them to the right teams for further action. Future-forward to 2020, contact-centers have become customer engagement hubs that drive repeat purchases.
10:30 AM - 10:45 AM
Networking Break
---
10:45 AM - 11:05 AM
Fireside Chat
A CX transformation story: reimagining customer experience with the right technology partner
11:05 AM - 11:20 PM
Closing Note
Manish Mishra, Head of Business-MEA, Freshworks
Sorry, our deep-dive didn’t help. Please try a different search term.
