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in a Digital World

The Venue, Melrose Arch, Johannesburg

13th September 2019 | 8.30 am - 11:30 am SAST

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About the event

Today, customers hold the power to become either brand advocates or detractors - based on a single bad experience. Meeting customer expectations seamlessly every single time and on channels they prefer, has become table stakes for businesses and the only way to demonstrate their commitment to customer engagement. 

In the midst of this customer-centric revolution, join us at an exclusive invite-only Breakfast & Networking meet where we discuss the significance and business impact of winning customers for life in this digital era. Exchange learnings and best practices with industry leaders and CX experts from the region to better understand the expectations of the new-age digital customers and how businesses can create successful customer engagement programs. Experience the Freshworks customer-for-life mantra in action and hear from local brands going through customer experience transformations. 

Here's what you can expect

Why Attend ?


Discuss new CX  best practices, insights & use cases, to build a successful customer engagement strategy for your brand

Be inspired

Hear actionable advice and tips on how to win & retain customers from industry leaders & CX experts


Interact with peers and industry leaders about your CX challenges, and connect with people who care about customer experience as much as you do


Friday, September 13th

8:30 AM - 9:15 AM

Registration and Breakfast

- - -

9:15 AM - 9:30 AM

Welcome Address


9:30 AM - 9:50 AM

Opening Keynote - The Art of Creating Customer-for-life in a Digital World

Vishal Chopra, Field Marketing Head, Freshworks

9:50 AM - 10:30 AM

Panel Discussion - Delivering on the Digital Experience

Saurabh Prabhuzantye, Business Head-MEA, Freshworks

10:30 AM - 10:45 AM

Networking Break & Refreshments


10:45 AM - 11:05 AM

Customer Spotlight - Journey to CX transformation

Roland Naidoo, Head of Customer Operations - Multichoice

11:05 AM - 11:20 AM

Closing Note


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The Venue, Melrose Arch

17 The High Street
Melrose Arch, Johannesburg

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