Whether it is for SMB customers that require simple, affordable, easy-to-use products with a friendly user interface, or for larger enterprises that want a comprehensive platform to build solutions on top of, we craft and design simple products that are scalable, self-reliant, and affordable.
Moreover, we’re not just building products but are creating an intelligent customer engagement platform that will enable businesses to engage with their customers through the entire lifecycle. The platform is built on our patented AI/ML platform called Freddy and provides intelligent solutions in customer support and customer relationship management.
If you want to be a part of a fast-growing organization that is revolutionizing how business software is built, join us now!
Slot: Thu, 29 April, 7:30 AM GMT+5:30 | 30 mins
Speaker: STS Prasad, Executive Vice President for Engineering
Description: We will share insights from the Freshworks platform strategy and also the key takeaways include how platforms have enhanced product development velocity and customer experience, the difference between product platforms and technology platforms etc
Slot: Thu, 29 April, 12:30 PM GMT+5:30 | 25 mins
Speakers: Vijay Lakshminarayanan, Senior Manager - Engineering and Geeth Alladi, Staff Engineer
Description: We discuss about building developer-centric APIs in a multi Product SaaS setup , designing API-first, defining API standards, building pipelines, tooling, and also the creation of a cross-functional team of like-minded engineers with a singular vision. We also provide our metrics, milestones and other surprising benefits we reaped when setting things in motion.
Slot: Thu, 29 April, 12:30 PM GMT+5:30 | 25 mins
Speakers: Vini Dixit, Lead - Data Scientist, and Srivenkata Reddy, Staff Engineer
Description: We will discuss the new Virtual Agent feature in Freshservice product. We will describe the design considerations for building a virtual agent, the machine learning pipeline, and the feedback system that improves the virtual agent experience. We will cover implementation details of some common Natural Language Processing (NLP) ideas that we have implemented in Freshservice Virtual Agent.
Slot: Fri, 30 April, 12:30 PM GMT+5:30 | 25 mins
Speakers: Anush Arvind,Lead Software Engineer
Description: We discuss how we learned from past experiences / best practices and came up with some ideas to toughen the product and our practices to ensure that performance and availability are always high. Some of the topics covered in this talk, include auto-scaling our application and background processing framework and reducing blast radius during incidents.
Want to be part of the AI/ML team that works with the nimbleness of a startup but the scale of a technology behemoth? Check out our open positions.
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