Come together, leave connected.

Join this can’t-miss event to discover real-world strategies for creating raving fans amongst customers and employees.


On May 24, the Freshworks Global Jam is rolling into Chicago — and we want you to have a front-row seat!

1:00-1:30 PM: Registration & Expo

Registration & Expo

1:30-4:00 PM: Global Jam Keynote

Global Jam Keynote

1:30-1:45 PM: Welcome & Intro

  • Freshworks welcomes you to Global Jam 2022 and sets the stage for what’s to come.

1:45-2:20 PM: Key Trends (Trends impacting CX, IT, Sales, and Operations)

  • The last two years have accelerated the pace of change globally, creating higher expectations from your employees and your customers. At the same time, the Work From Anywhere Workforce Model and the Engage from Anywhere Customer Experience Model have put pressure on organizations to deliver faster time-to-value for technology-enabled initiatives. Freshworks Chief Marketing Officer, Stacey Epstein, shares key trends you need to navigate and how we help you to break down silos to empower your employees to more easily create delightful experiences for the people most important to your business.

2:20-2:55 PM: Make Every Experience Matter

Empowering Employees and Customers with Freshworks

  • Today's businesses are operating in a highly dynamic business environment.  They need to remain laser focused on the business's core competencies, while building resilience and agility into employee and customer experiences.  In this tech spotlight session, you'll learn how Freshworks is launching new innovations that create delight, unify experiences and help companies grow confidently.

2:55-3:15 PM: Break


3:15-3:25 PM: AWS Spotlight

  • Hear how our technology partnership with AWS helps us innovate faster and helps our customers deliver better service outcomes.

3:25-3:55 PM: Freshworks Customer Panel

  • Freshworks CX Advisor, Colin Crowley, leads a regional customer panel on how the Freshworks formula for Delight Made Easy has transformed their businesses.

3:55-4:00 PM: Closing Remarks

Closing Remarks

4:00-5:30 PM: Eats & Beats

"Eats & Beats” - Networking Reception, Expo & Musical Entertainment


Stacey Headshot Stacey Headshot
Stacey Epstein



Colin Crowley Headshot Colin Crowley Headshot
Colin Crowley

CX Advisor,


Raghav Vishwanathan Headshot Raghav Vishwanathan Headshot
Raghav Viswanathan

Product Management,


Leslie Chan Headshot Leslie Chan Headshot
Leslie Chan

Lead Solution Engineer,


Ashli Florek Headshot Ashli Florek Headshot
Ashli Florek

Customer Experience Manager,

Riverside Insights

Claire Logo Claire Logo
Claire Gribbin

Global GTM Lead,


John Hagi Headshot John Hagi Headshot
John Hagi

Director, Consumer Retail Logistics Solutions,

AIT Worldwide

John Van Hoorn Headshot John Van Hoorn Headshot
John Van Hoorn

Project Manager,

Johnson Plastics Plus

Richard Leal Headshot Richard Leal Headshot
Richard Leal

MSR Manager Quality Control & Analytics,

Sony Pure Flix



Don’t miss this half-day-only event for the Chicago Freshworks community. 
Reserve your seat today! 

For the safety and comfort of all guests, we are adhering to the local COVID-19 guidelines and protocols.

By clicking on REGISTER NOW you agree to our T&C and privacy notice

Thank you for registering!


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