Come together, leave connected.

Join this can’t-miss event to discover real-world strategies for creating raving fans amongst customers and employees.

Agenda

On May 5, the Freshworks Global Jam is rolling into Johannesburg — and we want you to have a front-row seat!

3:00-3:30 PM: Check-in & Registrations

Check-in & Registrations

3:30-3:45 PM: Welcome & Intro

  • Freshworks welcomes you to Global Jam 2022 and sets the stage for what’s to come.

3:45-4:20 PM: Key Trends (Trends impacting CX, IT, Sales, and Operations)

  • The last two years have accelerated the pace of change globally, creating higher expectations from your employees and your customers. At the same time, the Work From Anywhere Workforce Model and the Engage from Anywhere Customer Experience Model have put pressure on organizations to deliver faster time-to-value for technology-enabled initiatives. Freshworks Leader shares key trends you need to navigate and how we help you to break down silos to empower your employees to more easily create delightful experiences for the people most important to your business.

4:20-5:00 PM: Make Every Experience Matter

Empowering Employees and Customers with Freshworks

  • Today's businesses are operating in a highly dynamic business environment.  They need to remain laser-focused on the business's core competencies while building resilience and agility into employee and customer experiences. In this tech spotlight session, you'll learn how Freshworks is launching new innovations that create delight, unify experiences and help companies grow confidently.

5:00-5:15 PM: Break

Break

5:15 - 6:00 PM: Freshworks Customer Spotlight / Panel

  • Hear from Freshworks regional customers in this panel on how the Freshworks formula for Delight Made Easy has transformed their businesses.

6:00-6:15 PM: Closing Remarks

Closing Remarks

6:30-8:00 PM: Eats & Beats

"Eats & Beats” - Reception Dinner, Expo & Musical Entertainment

Speakers

Vishal Chopra Headshot Vishal Chopra Headshot
Vishal Chopra

Director Field Marketing - APAC MEA, Freshworks

lucas herrick lucas herrick
Lucas Herrick

Head of Digital Assets, 

Purple Group

Lettitia Findlay Headshot Lettitia Findlay Headshot
Lettitia Findlay

Head of Marketing & Customer Experience,

City Property Administration

Sumit De Headshot Sumit De Headshot
Sumit De

Lead Solutions Engineer,

Presales

Yadhir Maharaj Headhsot Yadhir Maharaj Headhsot
Yadhir Maharaj

Customer Service Centre Manager,

RCL Foods

 

Register

Don’t miss this one-day-only event for the Johannesburg Freshworks community. 
Get your ticket today!

For the safety and comfort of all guests, we are adhering to the local COVID-19 guidelines and protocols.

 

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