Come together, leave connected.

Join this can’t-miss event to discover real-world strategies for creating raving fans amongst customers and employees.

Agenda

On May 19, the Freshworks Global Jam is rolling into Lagos — and we want you to have a front-row seat!

3:00-3:30 PM: Check-in & Registrations

Check-in & Registrations

3:30-3:45 PM: Welcome & Intro

  • Freshworks welcomes you to Global Jam 2022 and sets the stage for what’s to come.

3:45-4:20 PM: Key Trends (Trends impacting CX, IT, Sales, and Operations)

  • The last two years have accelerated the pace of change globally, creating higher expectations from your employees and your customers. At the same time, the Work From Anywhere Workforce Model and the Engage from Anywhere Customer Experience Model have put pressure on organizations to deliver faster time-to-value for technology-enabled initiatives. Freshworks Leader shares key trends you need to navigate and how we help you to break down silos to empower your employees to more easily create delightful experiences for the people most important to your business.

4:20-5:00 PM: Make Every Experience Matter

Empowering Employees and Customers with Freshworks

  • Today's businesses are operating in a highly dynamic business environment.  They need to remain laser-focused on the business's core competencies while building resilience and agility into employee and customer experiences. In this tech spotlight session, you'll learn how Freshworks is launching new innovations that create delight, unify experiences and help companies grow confidently.

5:00-5:15 PM: Break

Break

5:15 - 6:00 PM: Freshworks Customer Spotlight / Panel

  • Hear from Freshworks regional customers in this panel on how the Freshworks formula for Delight Made Easy has transformed their businesses.

6:00-6:15 PM: Closing Remarks

Closing Remarks

6:30-8:00 PM: Eats & Beats

"Eats & Beats” - Reception Dinner, Expo & Musical Entertainment

Speakers

MaryJane Adenaya Headhsot MaryJane Adenaya Headhsot
MaryJane Adenaya

Operations Manager,

FairMoney

Olamide Odusala Headshot Olamide Odusala Headshot
Olamide Odusola

Head Of Operations,

Wakanow

Olushala Headshot Olushala Headshot
Olushola Bolaji Oguntoye

Head of Customer Experience,

Patricia Technologies

Ian S Headshot Ian S Headshot
Ian S Leslie

IT Governance and Portfolio Management Lead, Dangote Industries

 

Register

Don’t miss this one-day-only event for the Lagos Freshworks community. 
Get your ticket today!

For the safety and comfort of all guests, we are adhering to the local COVID-19 guidelines and protocols.

 

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Thank you for registering!

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