Come together, leave connected.

 

Join this can’t-miss event to discover real-world strategies for creating raving fans amongst customers and employees.

 

Agenda

On May 24, the Freshworks Global Jam is rolling into Melbourne — and we want you to have a front-row seat!

1:30-2:00 PM: Registration & Expo

Registration & Expo

2:00-2:15 PM: Welcome & Intro

  • Freshworks welcomes you to Global Jam 2022 and sets the stage for what’s to come.

2:15-2:50 PM: Key Trends (Trends impacting CX, IT, Sales, and Operations)

  • The last two years have accelerated the pace of change globally, creating higher expectations from your employees and your customers. At the same time, the Work From Anywhere Workforce Model and the Engage from Anywhere Customer Experience Model have put pressure on organizations to deliver faster time-to-value for technology-enabled initiatives. Freshworks’ Alan Berkson, shares key trends you need to navigate and how we help you to break down silos to empower your employees to more easily create delightful experiences for the people most important to your business.

2:50-3:25 PM: Make Every Experience Matter

Empowering Employees and Customers with Freshworks

  • Today's businesses are operating in a highly dynamic business environment.  They need to remain laser focused on the business's core competencies, while building resilience and agility into employee and customer experiences.  In this tech spotlight session, you'll learn how Freshworks is launching new innovations that create delight, unify experiences and help companies grow confidently.

3:25-3:45 PM: Break

Break

3:45-4:15 PM: Customer Panel

  • Freshworks' Anusha Jogi will moderate a regional customer panel on how the Freshworks formula for Delight Made Easy has transformed their businesses.

4:15-4:30 PM: Closing Remarks

Closing Remarks

4:30-6:00 PM: Eats & Beats

"Eats & Beats” - Networking Reception, Expo & Musical Entertainment

Speakers

Daniel Lewis Headshot Daniel Lewis Headshot
Daniel Lewis

GM Digital Operations,

Casey Cardinia Libraries

Rukshan Carim Headshot Rukshan Carim Headshot
Rukshan Carim

IT Service Desk Manager,

Medhealth

Lyle Smith Headshot Lyle Smith Headshot
Lyle Smith

Manager - IT Delivery & Support,

PROBE Group

Ben Pluznyk Headshot Ben Pluznyk Headshot
Ben Pluznyk

Director and Country Manager, Freshworks
(Australia & New Zealand)

Alan Berkson Headshot Alan Berkson Headshot
Alan Berkson

Director, Thought Leadership,

Freshworks

Preethi Bridgement Headshot Preethi Bridgement Headshot
Preethi Bridgement

Director Solutions Engineering, Freshworks
(Asia Pacific, Middle East & Africa)

Anusha Jogi Headshot Anusha Jogi Headshot
Anusha Jogi

Regional Manager ANZ,

Freshworks

 

Register

Don’t miss this one-day-only event for the Melbourne Freshworks community. 
Get your ticket today!

For the safety and comfort of all guests, we are adhering to the local COVID-19 guidelines and protocols.

 

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