Come together, leave connected.

Join this can’t-miss event to discover real-world strategies for creating raving fans amongst customers and employees.

Agenda

On May 18, the Freshworks Global Jam is rolling into Mumbai — and we want you to have a front-row seat!

 

3:00-4:00 PM: Eats & Beats

Registration & Expo

4:00-4:15 PM: Welcome & Intro

  • Freshworks welcomes you to Global Jam 2022 and sets the stage for what’s to come.

4:15-4:50 PM: Key Trends (Trends impacting CX, IT, Sales, and Operations)

  • The last two years have accelerated the pace of change globally, creating higher expectations from your employees and your customers. At the same time, the Work From Anywhere Workforce Model and the Engage from Anywhere Customer Experience Model have put pressure on organizations to deliver faster time-to-value for technology-enabled initiatives. Vandana Tanna, Regional Business Head, Freshworks, shares key trends you need to navigate and how we help you to break down silos to empower your employees to more easily create delightful experiences for the people most important to your business.

4:50-5:25 PM: Make Every Experience Matter

Empowering Employees and Customers with Freshworks

  • Today's businesses are operating in a highly dynamic business environment.  They need to remain laser focused on the business's core competencies, while building resilience and agility into employee and customer experiences.  In this tech spotlight session, you'll learn how Freshworks is launching new innovations that create delight, unify experiences and help companies grow confidently.

5:25-5:40 PM: Break

Break

5:40-6:25 PM: Freshworks Customer Panel

  • Freshworks Vice President and Country Head for India, Karthik Rajaram, leads a regional customer panel on how the Freshworks formula for Delight Made Easy has transformed their businesses.

6:25-6:45 PM: Q&A

Q&A

6:45-7:00 PM: Closing Remarks

Closing Remarks

7:00-9:00 PM: Eats & Beats

"Eats & Beats” - Networking Reception, Expo & Musical Entertainment

Speakers

Karthik Rajaram Headshot Karthik Rajaram Headshot
Karthik Rajaram

Vice President and Country Head

India Business, Freshworks

Vandana Tanna Headshot Vandana Tanna Headshot
Vandana Tanna

Regional Business Head

Freshworks

Varun Taneja Headshot Varun Taneja Headshot
Varun Taneja

Manager, Solution Engineering,

Freshworks

Rathna Vijayaraju Headshot Rathna Vijayaraju Headshot
Rathna Vijayaraju

Senior Product Consultant,

Freshworks

Suraj Shetty Headshot Suraj Shetty Headshot
Suraj Shetty

Head of CX, Learning & Development

Kissht

Prabhanshu Headshot Prabhanshu Headshot
Prabhanshu Pavecha

AVP Customer experience & Chief of staff

Rebel Foods

Roshil Joshi Headshot Roshil Joshi Headshot
Roshil Joshi

Senior Director Of Operations,

Shaadi.com

Anchit Agarwal Headshot Anchit Agarwal Headshot
Anchit Agarwal

Associate Director - CX,

Purplle

Ninad Raje Headshot Ninad Raje Headshot
Ninad Raje

Director & CIO,

HealthAssure

Alok Yadav Headshot Alok Yadav Headshot
Alok Yadav

Vice President, Product Engineering,

NTT DATA Payment Services India

 

Register

Don’t miss this one-day-only event for the Mumbai  Freshworks community. 
Get your ticket today!

For the safety and comfort of all guests, we are adhering to the local COVID-19 guidelines and protocols.

 

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