Come together, leave connected.

Join this can’t-miss event to discover real-world strategies for creating raving fans amongst customers and employees.

Agenda

On June 9, the Freshworks Global Jam is rolling into New York City — and we want you to have a front-row seat!

1:00-1:30 PM: Registration & Expo

Registration & Expo

1:30-4:00 PM: Global Jam Keynote

Global Jam Keynote

1:30-1:45 PM: Welcome & Intro

  • Freshworks welcomes you to Global Jam 2022 and sets the stage for what’s to come.

1:45-2:20 PM: Key Trends (Trends impacting CX, IT, Sales, and Operations)

  • The last two years have accelerated the pace of change globally, creating higher expectations from your employees and your customers. At the same time, the Work From Anywhere Workforce Model and the Engage from Anywhere Customer Experience Model have put pressure on organizations to deliver faster time-to-value for technology-enabled initiatives. Freshworks Senior VP Product Marketing, Kevin Murray, shares key trends you need to navigate and how we help you to break down silos to empower your employees to more easily create delightful experiences for the people most important to your business.

2:20-2:55 PM: Make Every Experience Matter

Empowering Employees and Customers with Freshworks

  • Today's businesses are operating in a highly dynamic business environment.  They need to remain laser focused on the business's core competencies, while building resilience and agility into employee and customer experiences.  In this tech spotlight session, you'll learn how Freshworks is launching new innovations that create delight, unify experiences and help companies grow confidently.

2:55-3:15 PM: Break

Break

3:15-3:25 PM: AWS Spotlight

  • Hear how our technology partnership with AWS helps us innovate faster and helps our customers deliver better service outcomes.

3:25-3:55 PM: Freshworks Customer Panel

  • Freshworks CX Advisor, Colin Crowley, leads a regional customer panel on how the Freshworks formula for Delight Made Easy has transformed their businesses.

3:55-4:00 PM: Closing Remarks

Closing Remarks

4:00-5:30 PM: Eats & Beats

"Eats & Beats” - Networking Reception, Expo & Musical Entertainment

Speakers

Kevin Murray Headshot Kevin Murray Headshot
Kevin Murray

Sr. VP Product Marketing, Freshworks

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Paddy Rathinam

Chief Customer Officer, Freshworks

Stacey headshot Stacey headshot
Stacey Epstein

CMO, Freshworks

robertlyons robertlyons
Robert Lyons

CTO, Katz Media Group

jporrino jporrino
James Porrino

Service Desk - IT Manager, DocGo

payalpatel payalpatel
Payal Patel

Director, Solutions Engineering, Freshworks

Justin Levitz Headshot Justin Levitz Headshot
Justin Levitz

Business Process & Growth Manager, iPostal1

Leslie Chan Headshot Leslie Chan Headshot
Leslie Chan

Lead Solution Engineer, Freshworks​​

 

Register

Don’t miss this half-day-only event for the New York City Freshworks community. 
Reserve your seat today! 

For the safety and comfort of all guests, we are adhering to the local COVID-19 guidelines and protocols.

 

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