Come together, leave connected.


Join this can’t-miss event to discover real-world strategies for creating raving fans amongst customers and employees.



On May 31, the Freshworks Global Jam is rolling into Sydney — and we want you to have a front-row seat!

1:30-2:00 PM: Registration & Expo

Registration & Expo

2:00-2:15 PM: Welcome & Intro

  • Freshworks welcomes you to Global Jam 2022 and sets the stage for what’s to come.

2:15-2:50 PM: Key Trends (Trends impacting CX, IT, Sales, and Operations)

  • The last two years have accelerated the pace of change globally, creating higher expectations from your employees and your customers. At the same time, the Work From Anywhere Workforce Model and the Engage from Anywhere Customer Experience Model have put pressure on organizations to deliver faster time-to-value for technology-enabled initiatives. Freshworks’ Alan Berkson shares key trends you need to navigate and how we help you to break down silos to empower your employees to more easily create delightful experiences for the people most important to your business.

2:50-3:25 PM: Make Every Experience Matter

Empowering Employees and Customers with Freshworks

  • Today's businesses are operating in a highly dynamic business environment.  They need to remain laser focused on the business's core competencies, while building resilience and agility into employee and customer experiences.  In this tech spotlight session, you'll learn how Freshworks is launching new innovations that create delight, unify experiences and help companies grow confidently.

3:25-3:45 PM: Break


3:45-4:15 PM: Customer Panel

  • Freshworks' Anusha Jogi will moderate a regional customer panel on how the Freshworks formula for Delight Made Easy has transformed their businesses.

4:15-4:30 PM: Closing Remarks

Closing Remarks

4:30-6:00 PM: Eats & Beats

"Eats & Beats” - Networking Reception, Expo & Musical Entertainment


Josh Clark Headshot Josh Clark Headshot
Josh Clark

Business Systems Analyst,


Alex Huntly Headshot Alex Huntly Headshot
Alex Huntley

Head of Customer Experience,


Ben Pluznyk Headshot Ben Pluznyk Headshot
Ben Pluznyk

Director and Country Manager, Freshworks
(Australia & New Zealand)

Alan Berkson Headshot Alan Berkson Headshot
Alan Berkson

Director, Thought Leadership,

Preethi Bridgement headshot Preethi Bridgement headshot
Preethi Bridgement

Director Solutions Engineering, Freshworks
(Asia Pacific, Middle East & Africa)

Josh Morales Headsot Josh Morales Headsot
Jose Morales

Chief Revenue Officer,




Don’t miss this one-day-only event for the Sydney Freshworks community. 
Get your ticket today!

For the safety and comfort of all guests, we are adhering to the local COVID-19 guidelines and protocols.


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About Freshworks

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