In this session led by a Freshworks IT product specialist, you will learn how to leverage ITSM and ITOM capabilities to deliver unstoppable business.
Safeguard your business from critical operational incidents! Learn how to:
Enable IT teams to oversee the status of the IT infrastructure issues from within an IT service desk
Automatically create tickets based on alert rules
Automatically escalate unacknowledged issues using on-call management
Derive insights from alerts using analytics
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ITSM Product Consultant, Freshworks
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