Financial Services Roundtable

About the event:

The Financial Services industry is facing rapid changes due to the influence of digital transformation projects and FinTech disruption. Some of the key trends which have emerged include,

• increasing digitisation of customer service

• widespread application of AI/ML across operations

• influence of the millennial workforce on internal IT teams

• the FinTech revolution and emergence of challenger banks

Join us for an exclusive invite-only breakfast & networking roundtable where you can exchange ideas and best practices with industry peers, and hear how Freshworks’ financial services customers are overcoming these challenges.

Who you’ll meet:

• Established and aspiring customer support and IT leaders

• Chief/Director/Head-Customer Experience,Customer Service,Digital,IT,IT Service Delivery

• Chief/Director/Head - Operations

​​​​When and where:

Date: Wednesday 3rd April, 2019

Time: 8:00 AM - 10:30 AM

Venue: Searcys at the Gherkin

Agenda

8:00 AM - 9:00 AM - Registration & Networking Breakfast

9:00 AM - 9:15 AM - Welcome Address by Freshworks

9:15 AM - 9:30 AM - Trends & Challenges in Financial Services

9:30 AM - 10:15 AM - Trends & Challenges Roundtable Discussion

10:15 AM - 10:30 AM - Wrap up & Networking