Financial Services Roundtable

Delivering Next-generation Customer & Employee Experiences

April  03 , 8-10.30am GMT

Searcys at the Gherkin

30 St Mary Axe, London EC3A 8EP, UK

Freshworks Inc.

About the event:

The Financial Services industry is facing rapid changes due to the influence of digital transformation projects and FinTech disruption. Some of the key trends which have emerged include,

  • increasing digitisation of customer service

  • widespread application of AI/ML across operations

  • influence of the millennial workforce on internal IT teams

  • the FinTech revolution and emergence of challenger banks

Join us for an exclusive invite-only breakfast & networking roundtable where you can exchange ideas and best practices with industry peers, and hear how Freshworks’ financial services customers are overcoming these challenges.

Who you’ll meet:

  • Established and aspiring customer support and IT leaders

  • Chief/Director/Head-Customer Experience,Customer Service,Digital,IT,IT Service Delivery

  • Chief/Director/Head - Operations

​​​​When and where:

Date: Wednesday 3rd April, 2019

Time: 8:00 AM - 10:30 AM

Venue: Searcys at the Gherkin

Agenda

8:00 AM - 9:00 AM - Registration & Networking Breakfast

9:00 AM - 9:15 AM - Welcome Address by Freshworks

9:15 AM - 9:30 AM - Trends & Challenges in Financial Services

9:30 AM - 10:15 AM - Trends & Challenges Roundtable Discussion

10:15 AM - 10:30 AM - Wrap up & Networking

Register Now

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Thank you for your registration!

We look forward to seeing you on Wednesday 3rd April, 2019 at Searcys at the Gherkin