Reimagining Customer and Employee Experience

Key Takeaways:

• Showcase Freshworks solutions and how this could benefit your company
• Knowledge-sharing session with our existing top brand customers
• Customer experience session with a free live demo to get hands-on experience
• Exciting gifts and offer for all the attendees

Things we cover at the event!

Join us to see how Freshworks’ latest innovations address key market trends and will help you deliver:

• Conversational Engagement
  Discover how the rapid evolution of AI-powered chat, messaging, bots, and classic customer support changes the game in customer experience.
• Service Management outside IT and maximum uptime with IT Operations Management
  Learn how IT can extend principles of service management and automation to HR, Finance, Facilities, and more, and how a service-oriented view of IT Operations can reduce and even eliminate downtime. 
• An AI-powered platform built for everyone
  See how AI-driven analytics and a modern app architecture make it possible to forecast business metrics and innovate rapidly.

• 05:30 AM - 06:00 PM: Registrations & Welcome drinks
• 06:00 PM - 06:15 PM: Intro by Freshtech Africa (Speaker: Al)
• 06:15 AM - 06:35 PM: Intro by Freshworks (Speaker: Sandie)
• 06:35 PM - 07:20 AM: Freshworks products short demo (Speaker: TBA)
• 07:20 PM - 07:30 PM: Break
• 7:30 PM - 8:00 PM: Panel discussion/ Q&A (Panelists: Sandie, Al, 2 Customers, 2 prospects)
• 8:00 PM onwards: Dinner & Drinks/ Networking