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CX101: 4 Ways in Which AI is Used in CX

 

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CX102: Move to Proactive Support with AI-Powered Solutions
 

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CX103: Scale Your Customer Support with AI-Powered Solutions
 

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CX104: Choosing the Right AI Partner for Scaling Customer Support
 

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CX201: How to Map Customers at Every Point in their Digital Journey

 

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CX202: Why Customer Convenience is the New Marketing Currency
 

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CX203: Building Digital, Connected Customer Experiences for Next-generation Customer Support

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CX204: Setting-up Scalable Omnichannel Support

 

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CX301: Why Your CEO Should be on Support

 

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CX302: Why You Need a Customer-in-office Program

 

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CX303: How You Can Build a Culture of Customer Obsession

 

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CX304: Support is a Team Sport: Building Connected Teams with Slack
 

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CX305: How to Be a Leader That Builds a Customer-centric Company
 

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CX306: Customer Centricity as a Top Management Guideline

 

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CX307: The Link Between Customer Experience and Employee Experience
 

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CX401: 5 Steps to generate Revenue from your Contact Center

 

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CX402: Leveraging Social Support for Brand Building

 

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CX403: Upgrade Your Contact Center From Reactive Support to Proactive Support
 

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CX501: 5 Ingredients of Exceptional Emails

 

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CX502: 6 Tips to Handle Twitter Customer Support Like a Pro

 

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CX503: 7 Essential Tips to Deliver Stellar Facebook Support

 

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CX504: 7 Ways to Express Empathy

 

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CX505: How to Say "No" to Customers

 

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CX506: 7 Ways to Communicate Customer Feedback

 

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CX601: Why Investing in Customer Satisfaction Matters

 

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CX602: Increasing Customer Service Quality with Conversation Reviews
 

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CX603: How Hootsuite Listens to the Voice of its Customers

 

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Sales101: Leveraging LinkedIn for Sales

 

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Sales102: How to Ace Account-Based-Selling

 

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Sales103: How to Create Irresistible Sales Prospecting Emails
 

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Sales104: Cold-Calling Best Practices

 

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Sales105: Driving an Effective Sales Meeting

 

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Sales106: Effective Negotiation Techniques

 

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Sales107: The Lost Art of Closing

 

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Sales108: 6 Steps to Close Deals

 

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Sales201: Building an Outbound Sales Function

 

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Sales202: Building a High Performing Sales Team

 

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Sales203: Building a Successful Inside Sales Program

 

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Sales204: How to Build & Scale a Global SDR Team

 

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Sales205: Growing into new Geographical Markets

 

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Sales301: Startup Sales Strategies from Stripe

 

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Sales302: How Slack Scaled their Mid-Market Sales Team

 

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Sales303: Sales Strategies at Twilio

 

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Sales401: Must Have Docs for High Velocity Sales

 

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Sales402: Building a Great Sales Deck

 

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Sales403: Creating a Killer Sales Proposal

 

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IT101: Why is Enterprise IT Complex?

 

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IT102: 10 IT Initiatives CEOs Expect from CIO and Team in 2019

 

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IT103: What is Gamification and How Can It Facilitate Industry 4.0

 

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IT201: How Consumerisation is Changing the IT Support Model

 

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IT202: Balancing Security & Productivity in the Digital Workplace
 

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IT203: A Better Way to Onboard New Employees

 

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IT204: Employee Experience: Move IT From Cost Unit to a Profit Centre

 

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IT301: A Simplified Service Desk Automation Maturity Index

 

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IT302: A Run-up to Intelligent Service Desk Automations

 

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IT303: IT Workflow Automations to Future-proof Your Service Desk

 

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IT304: Improve Real-Time Operations Management Across the Enterprise
 

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IT401: Demystifying ITIL

 

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IT402: Demystifying VeriSM

 

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IT403: Demystifying DevOps

 

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IT404: Demystifying Agile

 

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KPI'S Die Ertoe Doen

 

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Chatbots - Wat, Waarom en Hoe?

 

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Chatbots - Quoi, Pourquoi et Comment?

 

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Mesurer, c'est Comprendre!

 

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Multi vs Omnichannel - Was Sie Wissen Sollten

 

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4 Tipps für WOW Momente im Kundensupport

 

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Chatbots - Was, Warum und Wie

 

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Wie Digitec Galaxus mit dem richtigen IT Helpdesk sein IT Team transformierte
 

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IT Sicherheit in einem digitalen Arbeitsumfeld

 

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5 Tipps für profitablere Contact Center

 

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Was 3000 Verbraucher von Ihrem Support halten

 

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Vier Anwendungsbeispiele von KI in Customer Experience

 

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So skalieren Sie Ihren Support mit KI

 

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Chatbots: ¿Qué, Por Qué y Cómo?

 

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Multi vs Omnichannel - Lo Que Debes Saber

 

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Chatbottar: Öka Intäkterna och Forbättra Kundupplevelsen

 

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Mätvärden Som Spelar Roll: Nyckeltal För en Effektiv Servicedesk

 

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