All videos IT301: A Simplified Service Desk Automation Maturity Index
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About the speaker

Alan Berkson is the Global Director of Community Outreach and Analyst Relations at Freshworks. As a TEDx speaker, he has a passion for education and corporate storytelling. He loves to talk about how customer experience and IT service management has evolved over the years from his career spanning over three decades. Freshworks provides customer engagement software to businesses of all sizes, making it easy for customer support, sales and marketing professionals to communicate more effectively with customers and deliver moments of wow. Freshworks offers a full suite of SaaS (Software as a Service) products that create compelling customer experiences and lets businesses share a 360-degree view of relevant customer information internally.

About the session

Use this simplified service desk automation maturity index to assess your automation maturity. Each level comes with what automation you have or need to set up in your organization. This session will include: