Andrew Navin is a Customer Support Manager at Freshworks. Freshworks provides customer engagement software to businesses of all sizes, making it easy for customer support, sales and marketing professionals to communicate more effectively with customers and deliver moments of wow. Freshworks offers a full suite of SaaS (Software as a Service) products that create compelling customer experiences and lets businesses share a 360-degree view of relevant customer information internally.
With emerging technologies like automation, AI and ML, companies are delivering customer support at scale. In this session, Andrew shares how Freshworks supports 150000+ customers with 85 Agents and a bot. He talks about:
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