Nikhil M on May 12, 2017. 5 min read Is your IVR system ruining your S.H.I.T score? Before your imaginations run wild, let me mention that Citibank secured a commendable 3 minutes as t...
Nikhil M on April 27, 2017. 2 min read Why did Thousandcalls per Week start using IVR? Thousandcalls per Week Inc, a small but growing organization, had a particular problem with their bu...
Nikhil M on February 10, 2017. 3 min read Mr. Watson, your call center software on cloud is ... Yes! We are invoking Alexander Graham Bell because he would have been as excited as we are about Fre...
