Speakers

colin colin

Colin Crowley

CX Advisor

Freshworks

Colin has spent over 12 years managing global customer experience organizations and promoting technological change-making. He specializes in building customer service departments from the ground up with a focus on scalability, agility, innovation, and quality. Previously, he has held leadership roles in organizations like TicketNetwork, Freshly, and Albert. He is also an award-winning playwright whose plays have been performed across the US & UK.

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Alicia Esposito

VP Content

Retail TouchPoints

Alicia Esposito is VP of Content for G3 Communications’ family of brands, including Demand Gen Report, Content4Demand and Retail TouchPoints. In her role, she oversees the content and editorial strategy of these brands across all properties, including events. She also helps company partners and clients with their content strategy and creation efforts, and has a passion for crafting immersive and relevant content experiences using new approaches to storytelling, interactive formats, influencers and more.