Making change simple
As your business grows, your support team will have a number of automations and settings in place to serve customers better. When you tweak existing workflows or introduce a new feature, there is a possibility that the change might affect the experience of your customers.
With Sandbox, administrators now have a better way of trying and testing new features and configurations in Freshdesk without directly impacting customers or agents.
3 simple steps to get Sandbox up and running
Build your Sandbox
The Sandbox will be an exact replica of your Freshdesk account. Your ticket fields, automation rules, SLA policies and more, will all be carried over. Once created, your Sandbox account will be pre-populated with sample data that you can work on.
Test Freshdesk settings and configurations
You can play around with new settings and configurations in your Sandbox account. This way, you’ll be able to identify issues and fix them before you implement them in your actual support setup.
Sync changes instantly
You don’t have to manually copy the Sandbox settings one by one to your actual Freshdesk account. With a single click, you can review all your Sandbox changes and proceed to sync them to your Freshdesk account. Once the sync is complete, your Sandbox account is automatically deactivated.
Embrace change with Sandbox
Give new features a shot
Identify problems beforehand
Get your approvals in order
Try the best AI driven ticketing solution.
Start your free trial today. No credit card required.