Why should multilingual be part of your globalization strategy?
Businesses recognize the need to provide excellent customer service to their customers worldwide, and language is a big part of that. Especially global companies who wish to create positive customer experiences and earn the trust of customers in non-English speaking countries, as that of their English speaking clientele.
How can companies get ahead with multilingual support
For businesses interacting with global customers’ multilingual service may mean localized self-serve options and product localization. Translation of important customer communications on your customer support software is critical for companies focused on providing great customer experience. Remote and onsite interpreter investments may turn out to be expensive, complex and time-consuming and therefore a hindrance to providing positive customer experience.
Businesses with a significant presence in a specific market, are most likely to build a regional support team of native speakers. Hiring and training agents requires considerable investment and is usually not feasible when entering a new market. As the business grows, a smart and scalable move would be to consider a translation integration with your ticketing system.
Join us on this webinar, as we discuss market trends and experiences of the positive business impact multilingual customer support can bring to your customer service and customer experience strategy. Get a sneak-peek into how your industry peers are leveraging technology to stay profitable.
Sorry, our deep-dive didn’t help. Please try a different search term.